## Operations Analyst (12 Months Contract)Apply: Welland, ON: Full time: Posted Today: End Date: September 25, 2026 (14 days left to apply): JR165525The Operations Analyst will play a key role on the Operational Analytics & Insights (OAI) team by providing budgeting, forecasting, and staffing analysis to the operational areas within the Canadian Tire Financial Services contact centre. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness.: Support the contact centre management teams in achieving their budgetary and service level goals while focused on providing an outstanding client experience* Lead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centres* Create and maintain dashboards to be used by leadership teams* Track and analyze performance to approved budget targets from the business units* Development and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessments* Development of staffing schedules and capacity planning of resources* Provide recommendations and implement solutions to maximize the effectiveness of the department and contact centresQualifications: Post-secondary degree/diploma Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress) Excellent analytic, organization, and problem resolution skills Highly developed problem-solving and critical-thinking skills* Ability to meet deadlines and prioritize work* Ability to establish and sustain robust working relationships throughout the organization* Intermediate to advanced knowledge of spreadsheet and database applications* Excellent communication skills, proficient written and verbal communication skills including presentation skills* Proficiency in computer and software skills; specifically, MS Suite (including Excel and Power BI), and Workforce Management* Proficiency in databricks, Tableau, SQL, and python considered an assetBroadband Salary Range: $27/hr – $45/hr Our typical hiring range is between $30/hr and $35/hr.

Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

📌 Operations Analyst (12 Months Contract) (Welland)
🏢 SportChek
📍 Welland