Position Summary and Job Magnitude The Operations Manager is a portfolio level execution focused role responsible for supporting consistent operational performance across multiple properties This role operates as a field facing extension of the General Manager and Assistant General Managers translating operational priorities into disciplined execution monitoring performance and resolving cross site issues that require coordination but not site level ownership The Operations Manager does not own full site accountability or P&L; outcomes Instead the role focuses on execution quality consistency and follow through across assigned operational domains This position is intentionally designed as a developmental feeder role into General Manager providing exposure to portfolio operations decision making frameworks and cross functional leadership 1 Essential Functions and Basic Duties Embody the overall vision and direction for the residence operation;Monitor property performance against any identified goals to ensure that progress is being made and that corrective action is taken if necessary;Analyzes and report on daily monthly and annual performance indicators and industry trends where applicable;Ensure that all reporting employees adhere to company policies and procedures;Implement policy changes as they are released corporately;Ensure accurate documentation of employee records;Responsible for the recruitment hiring training and scheduling of staff;Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;Have thorough knowledge and practice of the buildings automated systems as necessary;Maintain relationships and service contracts with outside contractors;Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;Responsible for managing and following the established operating budget;Approve maintain and control all operational revenues and expenses;Ensure that all collection and control procedures are followed relating to accounts receivable;Ensure all month end reporting is accurate prior to submission to the finance office and on time;Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees suppliers and guests;Manage inventory and supplies for the residence operation;Meet regularly with staffdepartments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;Assist and be responsible where applicable for employee relations including terminations discipline performance appraisals etc;Assist in developing and implementing new business strategies for creating or improving processes and procedures;Ensure that the safety well being and concerns of all students are being met in a respectful and efficient manner;Participate in on call responsibilities on evenings and weekends and responding to facility student and guest emergency or crisis situations;Oversee any ancillary or other departments as required;Perform other duties as required2 Key Duties and Responsibilities Portfolio Operational Execution Support execution of operational priorities across multiple sites in alignment with GM and AGM directionMonitor service delivery unit readiness and operational workflows across assigned propertiesIdentify execution gaps inconsistencies or bottlenecks and drive resolution in partnership with site teamsPerformance Monitoring &
- Issue Resolution Review operational performance indicators service metrics and execution trends across the portfolioSurface risks recurring issues or emerging concerns to the AGM and GM with clear contextCoordinate corrective actions with site leaders Facilities Leasing or Administrative OperationsCross Site Coordination &
- Enablement Act as a connector across sites to ensure consistent application of standards and workflowsSupport alignment between centralized functions and on site executionAssist with coordination during peak periods transitions or operational disruptionsRenewal &
- Leasing Enablement Support Role Support leasing outcomes indirectly through unit readiness service responsiveness and operational coordinationPartner with Leasing and Facility Management to remove operational barriers impacting renewals or leasing velocityEscalate leasing related risks or dependencies to the AGM or GM as appropriateSystems Discipline &
- Execution Quality Reinforce accurate timely execution within Entrata and EliseAI across supported sitesIdentify patterns of system non compliance or workflow breakdowns and support corrective actionPartner with Technology and Administrative Operations to support system adoption and process improvementsEscalation &
- Decision Support Resolve operational issues within defined authority and execution scopeEscalate material risks staffing gaps or service failures to the AGM and GM promptlySupport decision making by providing transparent summaries trade offs and execution statusContinuous Improvement &
- Development Support implementation of operational improvements pilots and portfolio wide initiativesCapture lessons learned and execution insights to improve future performanceActively develop leadership capability in preparation for progression into an General Manager roleSystems &
- Tools Used Entrata Property Management System supporting leasing maintenance inspections resident accounts and reportingEliseAI Leasing and resident communication platformBusiness intelligence reporting and workflow tools3 Candidate Profile 46 years of experience in property operations facilities or multi site operational rolesStrong execution mindset with the ability to coordinate across teams without direct authorityComfort operating across multiple sites and priorities simultaneouslyDemonstrated ability to identify issues drive follow through and escalate appropriatelyStrong analytical organizational and communication skillsInterest in growth toward General Manager responsibility4 Success Measures &
- Key Performance Indicators KPIs Execution Consistency &
- Reliability Operational priorities are executed consistently across supported sitesExecution gaps or delays are identified early and addressed effectivelyIssue Resolution &
- Escalation Cross site operational issues are resolved efficiently or escalated appropriatelyRecurring issues decrease over time through improved coordination and follow throughLeasing &
- Renewal Enablement Operational execution supports leasing velocity and renewal outcomesUnit readiness and service related barriers impacting leasing are minimizedSystem Discipline &
- Visibility 95 of monitored operational activity is accurately documented and visible in Entrata andor EliseAIReporting supports informed decision making by AGMs and GMsDevelopment &
- Readiness Operations Manager demonstrates readiness for increased scope and responsibilityFeedback from GMs and AGMs reflects strong execution judgment and growth trajectory5 Working Conditions Hours per Week Scheduled 44 hours per week may need to work more as required IndoorOutdoor Indoor Level of Interruption High level of interruption Stress Level Moderate overall stress level Peak stress levels from time to time Travel Outside of Location High Portfolio wide property travel and support 6 Diversity &
- Accessibility Campus Living Centres is committed to fostering an inclusive and diverse workplace We are an equal opportunity employer and provide accommodations throughout the recruitment process upon request