POSITION SUMMARY

The Outreach Coordinator reports to the Manager of Child Care Services – Family Support Unit and is accountable to establish and maintain meaningful and trusting working relationships with primary caregivers on behalf of the well-being of the children. The individual in this role will coach, provide guidance and support for learning and development of parental life skills and connects individuals with additonal resources to assist as necessary.

PRIMARY RESPONSIBILITIES:

- Responds to requests to meet and discuss new family intakes; discusses background and special considerations and acquires an in-depth understanding of the children, family members and caregivers.
- Establishes relationships and builds trust with at-risk children, families and caregivers to assist with the unification or re-unification of the family.
- Meets with the children and caregivers to gain first-hand knowledge and understanding of the home environment; listens and responds to the individual experience of the children, family members and caregivers to determine what supports are required; creates a plan to maintain and support the requirements of the children and caregivers.
- Explains the role and responsibilities of the Outreach Coordinator to the family to ensure understanding and acceptance.
- Provides guidance and support to the children and family; advocates and/or connects individuals with additional resources (internal or external) to assist as necessary.
- Supports the education of the children by transporting them to / from school; attends parent/teacher discussions / interactions; advocates for parents/care-givers and children as necessary. Facilitates visitations from family members within TCOC’s facilities, family homes or other locations in the community; supervises the visits.
- Handles / de-escalates problems, issues and emotionally or behaviorally charged situations.
- Identifies risk to the safety and well-being of the child and reports concerns or issues to the Manager of Child Care Services – Family Support Unit and the Social Worker.
- Documents in-take, on-going outreach and visitations, risks and other pertinent information and forwards as appropriate.
- Assists caregivers with making required health or well-being appointments and may transport as necessary.
- Identifies and connects caregivers with tools and resources to assist or prevent escalation of issues (e.g. addiction counselling).
- Independently assesses risk with respect to visitations and contacts the Manager for on-site support as deemed appropriate.
- Connects with other community-based programs and people in support of the children and families well-being and participation.




- Identifies opportunities for inclusion/support of the Cultural Coordinator and brings these to the attention of the Manager of Child Care Services – Family Support Unit.
- Administers first-aid according to prescribed procedures; notifies emergency personnel as appropriate.
- Documents incidents and completes incident reports as necessary.
- Creates/maintains documentation in support of good program and plan management, evaluations and deliverables; provides reports and statistical information as required.
- Ensures the Manager of Child Care Services – Family Support Unit is kept informed of plans, activities, and issues.
- Participates in required training as directed by the organization; keeps current on relevant legislation, policy changes.
- Attends meetings, discussions and events as directed.
- Ensures internal policies, protocols and procedures are followed and incorporated into daily work practices.
- Maintains confidentiality and privacy of child/family information and models the organization’s values.
- Performs other related responsibilities as required

QUALIFICATIONS: Formal Education – Completion of post-secondary education with a diploma in a related field of study from a recognized learning institution.

Certifications/Training/Associations – CPR-Level C/First Aid is required. Individuals must attend required training upon commencement (e.g. OH&S;, crisis intervention, etc).

Licenses – Must possess a valid driver’s license and have access to a vehicle

Experience – A minimum of three years’ experience working work children who have special needs (e.g. trauma, physical or behavioral challenges)

Demonstrated experience with case management Skills – Writing skills (spelling, grammar, sentence structure) Computer skills (MS Office, e-mail, internet) Communication skills (ability to communicate well with children and adults, ensuring understanding)

Knowledge – Knowledge of child development and behavioral issues specific to children, underlying causes, and how to respond effectively Knowledge and appreciation of Indigenous history and culture Knowledge of internal policies, procedures and protocols Knowledge of addictions, other challenges and appreciates there are underlying issues and impact; knows where to source additional services to assist Knowledge of the Child Care Act, the Residential Services Manual and the Child Protection Services Manual.





Skills – Writing skills (spelling, grammar, sentence structure) Computer skills (MS Office, e-mail, internet) Communication skills (ability to communicate well with children and adults, ensuring understanding

Attributes –

- Initiative (is self-motivated, takes responsibility to act without being directed – does not wait for others to delegate work; identifies opportunities to connect with other resources in support of the well-being of the children and families)
- Organization and Planning (plans in advance, can organize self/others and ensures others are kept informed and up-to-date; ensures all details are considered or factored for successful outcomes)
- Resilience and Patience (is resilient; has patience and is flexible with children and behavioral issues and family dynamics; can switch gears or be interrupted without becoming annoyed or stressed)

Interpersonal – (is personable and approachable; demonstrates respect for diversity and inclusion and is non-judgmental of others background or situation; develops meaningful relationships with the community and establishes trust and positive rapport with children and families)
- Conflict Management (can de-escalate conflict or stressful situations effectively; listens well to others with empathy and understanding for a situation; can manage emotions well)
- Problem Solving/Decision Making – (can resolve problems independently and has good decision-making; considers risk and uses sound judgement when meeting with families; rationally determines what to do in the moment)
- Safety minded (ensures safety and health related procedures are followed and considers safety of self/others as a priority)
- Teamwork (offers to help out team without being asked; coordinates well with team members on behalf of the children/families; shares information with team and participates in group activities and provides support to ensure the success of the entire team)
- Professional Attributes (understands and demonstrates the values of the organization; respects confidentiality and privacy of information)

Working Conditions – Driving, sitting and standing, climbing, walking or running, reaching, lifting, pulling/pushing Significant distractions and interruptions and concentration Physical and emotional stamina – may be exposed to stressful family dynamics Additional Notes: Employment is conditional upon a positive outcome from a criminal and vulnerable background check Verification of education is required Reference checking will be conducted

Job Type: Full-time

Advantages

- On-site parking

Ability to commute/relocate:
- Regina, SK: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Outreach Coordinator (Regina)
🏢 Thomas Circle of Care
📍 Regina