Part-Time Patient Appointment Confirmation Coordinator

About Cloudbreak Eye CareCloudbreak

Cloudbreak Eye Care is a Glaucoma, Anterior Segment, and General Ophthalmology Clinic in Calgary. Our trusted specialists strive to offer patients the most advanced services, procedures and technologies. We are committed to enhancing our patients’ quality of life through better vision.

Why work at Cloudbreak Eye Care

- We are team-oriented and physician-led.
- We place the needs of the patient first.
- We invest in learning and professional development.

Position Summary We are seeking a reliable, professional, and highly organized Patient Appointment Confirmation Coordinator to join our team. The primary responsibility of this position is to contact patients by email and telephone to confirm upcoming medical appointments and ensure that appointment information is accurate and up to date. The successful candidate will work part-time, 20 hours per week, during the working hours between 8:00AM-4:00PM Monday-Friday.

Roles and Responsibilities

- Contact patients by telephone and email to confirm upcoming medical appointments.
- Clearly communicate appointment dates, times, locations, and any relevant instructions to patients.
- Respond professionally and courteously to patient questions and concerns.
- Accurately document confirmation results, cancellations, rescheduling requests, and other relevant information.
- Identify and communicate appointment issues or concerns to the appropriate team member.
- Follow established clinic procedures for appointment confirmations and patient communication.




- Work efficiently to complete a high volume of confirmation calls within required timelines.
- Maintain patient confidentiality and follow clinic privacy policies and procedures.
- Assist with other administrative duties as required.

Qualifications:

- High School Diploma or equivalent
- Experience with Accuro EMR is considered an asset
- Experience in a medical clinic is considered an asset

Skills:

- Excellent English communication skills
- Strong telephone communication skills
- Patient/customer service skills
- Strong organizational skills
- Excellent attention to detail
- Ability to work efficiently
- Ability to manage high call volumes
- Ability to prioritize tasks
- Accuracy in documenting information
- Ability to follow procedures and protocols
- Ability to work independently

All applicants must provide proof of qualifications (certifications) and a current police information check (PIC) including vulnerable search at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Cloudbreak Eye Care . We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. Cloudbreak Eye Care is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

Benefits

- On-site parking
- Vision care

Ability to commute/relocate:

- Calgary, AB T2S 3C3: reliably commute or plan to relocate before starting work (required)

Work Location: In person Pay: $17.00 per hour

Expected hours: 20.0 per week

Perks

- Company events
- In office parking
- Vision care

Work Location: In person

📌 Patient Appointment Confirmation Coordinator (Calgary)
🏢 Cloudbreak Eye Care
📍 Calgary