Overview The Program Manager for Federal Government position with Konica Minolta was created to manage the National Master Standing Offer contract between Konica Minolta (as a a supplier of Workplace Technology Devices) and Shared Services Canada. The primary responsibility is to manage this program across Canada and ensure that KM meets all mandatory requirements as set out by this purchasing vehicle through the Federal Government. Coordinates various project resources and integrates the appropriate logistical support to accomplish the project tasks based on business judgment.

Reports on growth, performance, challenges and recommendations for the continued success and profitability of the program.

Le poste de gestionnaire de programme pour le gouvernement fédéral chez Konica Minolta a été créé pour gérer le contrat national Master Standing Offer entre Konica Minolta (en tant que fournisseur d'appareils technologiques pour le milieu de travail) et Services partagés Canada. La responsabilité principale est de gérer ce programme à l'échelle du Canada et de s'assurer que KM respecte toutes les exigences obligatoires fixées par ce véhicule d'achat via le gouvernement fédéral. Coordonne les différentes ressources du projet et intègre le soutien logistique approprié pour accomplir les tâches du projet selon le jugement commercial.

Fait des rapports sur la croissance, la performance, les défis et les recommandations pour assurer le succès et la rentabilité du programme.





Responsibilities Summary - Oversee Federal government program and required team to meet/exceed mandatory criteria of vehicle - Ensure government program compliance - Manage portal requirements and required reporting - Ongoing security clearance management – maintain list for both direct and dealer channel - Monitor product categories and quarterly price refresh - Cost model analysis with pricing team to ensure competitive ranking - Oversee mandatory reporting for individual DISO’s ensure SLT (Service Level Targets)’s are exceeded - SSC Program manager and primary contact for WTD - Ensure alignment with optimized print services program - Active participation in meetings with departments and strategies for DISO’s Responsibilities Project Management - Assists in determining appropriate project individuals and resources in order to optimize client satisfaction - Documents information on client operating environment and business practices and communicates to the project team Project Communication - Monitors established time frames as well as the process and progress of schedules to ensure that project deliverables are met - Maintains open lines of communication with clients to ensure engagement adheres to schedule - Help to manage resources and responsibilities for DISO opportunities and contracts Project Documentation - Provides accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project - Documents all meeting data; provides regular status reports to all team members, client, and internal management - Maintains data and files in order to track performance metrics,



and expenses associated with projects and contractors - Quarterly report to MVP for program update, suggestions and requirements Sales & Operations Management - Oversee sales division managing a multi-tiered inside sales team—supporting the career development of both junior and senior reps—while directly overseeing (GOC) Executive Account Manager to maximize high-value accounts.

- Support Project Delivery and Client Delivery Managers in their role to ensure contract T&C;/SLAs are adhered to in DISO deployments and steady state.
- Manage external (3rd party) vendor ecosystems associated with Government of Canada Contract.
- Execute cost-optimization strategies through rigorous contract negotiations.
- Track and report sales data and unit forecasting to assist with inventory allocation - Conduct monthly check point meetings to ensure Vendor commitments to the GOC contract remain complaint.

Additional

Responsibilities - Ongoing security clearance management – provide instructions, guidance, and training on Personal Security Clearance for qualified KM and dealer channel staff.

- Train and guide KM and Dealer staff through various other levels of security requirements, such as RCMP detachment and DND base visitor access.
- Track clearances by region and record in GOC Service Portal for alignment of service calls.
- Report gaps and assist Branch Service Managers with ongoing maintenance of security cleared staff.
- Participate in all GOC initiated audits.
- Review and validate incoming GOC RFPs outside of WTD contract. Evaluate compliancy and accuracy of contract terms and financial viability of pricing structures to balance competitive market positioning with company profitability.
- Forecasting Accuracy: Deliver accurate, data

📌 Program Manager, Federal Government/Gestionnaire de programme, gouvernement fédéral (Ottawa)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Ottawa