With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence”. Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value‑added processing services necessary to help you compete in today's global market.

With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.

Job Summary Assist in the implementation and maintenance of the company’s Quality System. Process customer and vendor returns. Assist in promoting a total quality environment and ensuring the continual improvement of branch products and processes.

Résumé du poste : Le titulaire de ce poste contribue à la mise en œuvre et au maintien du système qualité de l'entreprise. Il s'occupe des retours provenant des clients et des fournisseurs et participe aux efforts de promotion de la qualité totale tout en assurant l'amélioration continue des produits et processus de la succursale.

We are hiring on 1st shift Key Accountabilities:

- Investigate reason for, document, report, review and process customer returns.
- Investigate reason for, document, report, and review vendor returns (Return Purchase Orders) - Assist in the implementation and maintenance of the Quality Management System:




- Maintenance and calibration of Measuring and Test Equipment - Branch Management Quality System Reviews - Internal Quality System Audits - Customer lead audits/visits - Conduct root cause investigations and make recommendations for corrective and preventative actions - Provide internal and external technical assistance - Assist in continual improvement projects in the capacity of branch Lean Focal - Ensure audits are completed and scores are posted on the intranet in a timely manner - Ensure that meetings take place, no more than 10 minutes - Identify areas for improvement - Assist Regional Lean Focal with prep work for workshops (AIWs) - Maintain all visual boards, pictures, audit history and newsletters - Maintain Shared Vision Board, Corp and local area The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications: Minimum Requirements

- High school diploma or GED equivalent - Experience or training in ISO9001:2008 or AS9100/9120 - Quality systems, Lean training and computer experience.

Preferred Requirements

- ASQ certification - 3 years Quality Assurance/Control experience - Lean training, Safety/OSHA, metal experience and or training Responsabilités clés:
- mener une enquête pour déterminer le motif des retours provenant des clients, consigner les résultats, produire des rapports et traiter les retours; - mener une enquête pour déterminer le motif des retours provenant des fournisseurs, consigner les résultats, produire des rapports et examiner les retours (commandes retournées); - contribuer à la mise en œuvre et au maintien du système de gestion de la qualité; - entretenir et étalonner les appareils de mesure et d'essai; - participer aux révisions du système de gestion de la qualité de la succursale; - participer aux audits internes du système qualité; - participer aux audits ou visites dirigées par les clients; - mener des enquêtes visant à déterminer la cause fondamentale des problèmes,



formuler des recommandations et produire des demandes d'actions correctives; - fournir une assistance technique interne et externe; - participer à des projets d'amélioration continue à titre de spécialiste de la gestion allégée de la succursale; - s'assurer que les audits sont effectués et que les résultats affichés en temps opportun sur le site intranet; - veiller à ce que des réunions, d'une durée maximale de 10minutes, aient lieu; - repérer les occasions d'amélioration; - aider le spécialiste régional de la gestion allégée à préparer les ateliers d'amélioration continue; - garder à jour tous les tableaux d'affichage, les photos, les récits d'audits et les bulletins; - garder à jour le tableau d'affichage commun au siège social et dans la succursale. Les éléments précédents sont fournis à titre d’exigences générales de rendement pour le poste à pourvoir. Cette section ne doit pas être interprétée comme une liste exhaustive des tâches, des responsabilités et des exigences liées au poste.

Qualifications: Exigences minimales

- diplôme d'études secondaires ou formation générale équivalente; - expérience ou formation relative à la norme ISO9001:2008 ou AS9100/9120; - connaissance des systèmes qualité, formation en gestion allégée et expérience en informatique.

Atouts

- certification ASQ; - trois ans d'expérience en assurance ou en contrôle de la qualité; - formation en gestion allégée, en sécurité (OSHA ou CSST) et expérience ou formation relative aux métaux. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Job Compensation $48,632.15 - $72,948.23 Benefits Overview We offer competitive company benefits to eligible positions, such as:
- Medical, Dental, Vision Insurance - Life Insurance and Disability - Voluntary Wellness Programs - 401(k) or RRSP programs with Company Match - Paid Vacation and Holidays - Tuition Reimbursement - And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable perks information.

Equal opportunity employer, including people with disabilities and veterans. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].

📌 Quality Rep 1st shift (Port Coquitlam)
🏢 ThyssenKrupp Presta
📍 Port Coquitlam