Job Overview

Elite Sports Injury is looking for a friendly, organized, and highly reliable Receptionist to join our administrative team.

With approximately 40 therapists working across five Winnipeg clinics, our administrative teams manage a high volume of incoming calls and appointment inquiries each day. This position, located at our St James facility, will play an important role in supporting those teams by being one of the first points of contact for clients calling Elite.

The primary focus of this role is client communication and appointment support. You’ll help clients navigate their questions, find the appropriate therapist or service, book and reschedule appointments, and ensure they receive helpful, professional service every time they call.

This is an excellent position for someone who enjoys talking with people, is comfortable working on the phone throughout the day, and can confidently manage multiple requests in a busy environment.

What You’ll Be Doing

Your primary responsibilities will include:

- Answering incoming client calls across our five clinic locations
- Booking, rescheduling, and cancelling client appointments
- Helping clients determine the appropriate clinic, therapist, service, or appointment type based on the information available
- Answering common questions regarding appointments, clinic services, therapist availability, and clinic procedures
- Navigating the schedules of approximately 40 therapists across multiple locations
- Communicating clearly and professionally with clients when appointments need to be changed or scheduling issues arise
- Supporting each clinic administrator by helping them manage overflow of incoming call volume and appointment-related inquiries




- Documenting relevant client information and ensuring appointment details are entered accurately
- Recognizing when a client question or concern needs to be transferred or escalated to a clinic administrator
- Providing additional administrative support, facility maintenance, and clinic site administrative sick day/vacation coverage, as required

What We’re Looking For The right person for this role is someone who can be warm and personable with clients while also being efficient, accurate, and confident.

You will be successful in this position if you:

- Have excellent verbal communication and active listening skills
- Are comfortable spending a significant portion of your workday on the phone
- Can manage a high volume of calls without sacrificing the quality of the client experience
- Are highly organized and able to navigate multiple schedules and locations
- Can quickly understand what a client needs and help identify the appropriate next step
- Remain calm, patient, and professional when clients are frustrated, confused, or dealing with scheduling challenges
- Have strong attention to detail when booking and modifying appointments
- Are confident using computers and learning new software
- Know when to solve a routine issue independently and when to ask for assistance
- Are extremely reliable and demonstrate strong follow-through
- Enjoy being part of a team-oriented administrative team




- Consistent availability and reliability are essential

Qualifications

- Previous customer service, reception, call centre, or administrative experience is preferred
- Strong computer skills are required
- Experience working with scheduling or booking software is an asset
- Experience in a healthcare, physiotherapy, massage therapy, or multidisciplinary clinic environment is an asset but not required
- Experience with Juvonno, Mindbody or similar clinic management software is an asset
- Billing insurance and processing payments experience an asset

About Elite Sports Injury

We strive to create a welcoming, qualified environment for our clients while providing our therapists and administrative teams with the support they need to do their best work.

For many clients, their experience with Elite begins with a phone call. We are looking for someone who understands that even a simple scheduling conversation is an opportunity to make that experience a positive one.

Elite Sports Injury Centres are active-based physiotherapy clinics, with five locations across Winnipeg: in St. Vital, downtown, St. James, Bridgwater, and Transcona. We are a quality-driven, multi-disciplinary rehabilitation company, serving Winnipeg residents since 1997. We offer client-focused and functionally-oriented treatment programs to achieve optimal results. Our experienced healthcare professionals work together to deliver the best possible care.

Pay: $17.00-$18.00 per hour

Expected hours: 30.0 – 35.0 per week

Perks

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Receptionist – Client & Appointment Support (Winnipeg)
🏢 Elite Sports Injury
📍 Winnipeg