Job Overview The Receptionist will serve as the primary point of contact for clients and staff, ensuring a seamless and exceptional experience within our esthetics salon. This role involves managing appointment scheduling, client inquiries, and front desk operations while promoting a welcoming and professional atmosphere. The ideal candidate will possess strong organizational skills, customer service expertise, and a passion for the beauty and wellness industry.

Key Responsibilities:

- Client Interaction:
- Greet clients in a warm and professional manner.
- Answer phone calls, emails, and in-person inquiries regarding services and bookings.
- Provide information about services, products, and promotions.
- Appointment Management:
- Schedule and confirm client appointments using the salon's booking system.
- Monitor appointment schedules to optimize staff and resource allocation.
- Handle cancellations and rescheduling requests professionally.
- Administrative Duties:
- Maintain accurate client records and ensure confidentiality.
- Process payments and manage the salon’s point-of-sale system.
- Assist in inventory management, including ordering and restocking products.
- Customer Service:
- Address client concerns and feedback to ensure customer satisfaction.




- Follow up with clients post-service to enhance their experience and promote loyalty.
- Implement strategies to increase client retention and referrals.
- Team Collaboration:
- Support estheticians in daily operations, including cleaning common areas and following strict sanitization protocols for salon tools.
- Assist with training new employees on front desk procedures and customer service standards.
- Participate in staff meetings and contribute to a positive team workplace.

Qualifications:

- High school diploma or equivalent; additional education in business or hospitality preferred.
- Previous experience in a salon or spa role is mandatory.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using salon booking and management software.
- Passion for beauty, esthetics, and wellness trends.

Job Type: Part-time

Pay: From $19.00 per hour

Application question(s)

- Have you worked as a salon receptionist in the past? One year's experience is mandatory, and if your resume doesn't reflect this experience, please don't apply.

Work Location: In person

📌 RECEPTIONIST (Kelowna)
🏢 The Wax Shop
📍 Kelowna