What to Expect As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision.

This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

What You'll Do

- Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
- Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
- Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
- Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
- Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
- Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

What You'll Bring

- Bachelor’s Degree or equivalent professional experience
- Ability to travel up to 75%




- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams of 100+ across large geography, preferred
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver's license required

Benefits

Along with competitive pay, as a full time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Company-paid Health, Dental, Vision, Life, and Disability insurances
- RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits
- Employee Assistance Program
- Parental Success Programs
- Sick and Vacation time, and Paid Holidays
- Tesla Babies program
- Tesla products, fitness discounts, and perks program

Expected Compensation

- Sr Mgr Service - $132,000 - $182,000/annual salary

+ cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

📌 Regional Service Manager (Vaughan)
🏢 Tesla
📍 Vaughan