Revelstoke Transfers is all about connecting locals and visitors with everything Revelstoke has to offer. As Revelstoke’s premier transportation service, we’re proud to offer shuttle services for groups and individuals looking to explore and entertain.
Summary
As a Reservations Agent you are the first point of contact for guests planning their stay in Revelstoke and beyond. The role’s main responsibility is to respond to customer inquiries in a timely manner over the phone and by email whilst providing impeccable customer service.
Seeking to fill one FT position (up to 40 hours/week).
Responsibilities:
- Promptly answering phone calls and emails.
- Providing excellent customer service to guests and wholesale partners.
- Building creative solutions in response to customer requirements.
- Processing bookings and maintaining clear and concise records.
- Following company policies, guidelines and work instructions.
- Working closely with the operations team to ensure transfers are seamless.
- Preparing and printing season bus passes.
- Maintaining a clean and tidy workplace.
- Additional tasks related to Reservations and Marketing as needed.
Skills:
- Previous experience working in a rapid-paced environment with emphasis on handling multiple tasks at the same time.
- Previous experience in a customer focused service role.
- Proficient in Microsoft Office Software (Excel, Word, Outlook).
- Experience with POS and Booking Software related to Hospitality and Tourism.
- Attention to detail.
Why Work at Revelstoke Transfers?
- Fun collaborative work environment.
- Ski Pass for Full-time employees.
- Flexible schedule, primary shifts 8am – 5pm.
Please include Cover Letter, Resume and References in application. This position is open to all qualified applicants, including men, women, persons with disabilities, members of visible minorities, Aboriginal persons and other groups protected by human rights laws. Revelstoke Transfers is an equal opportunity employer that hires on the basis of merit.
Pay: $22.00-$25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits
- Company events
- Flexible schedule
- On-site parking
Experience:
- Customer service: 1 year (preferred)