Resident Relations Manager

Permanent Full-Time | Multiple Locations Across Winnipeg

Competitive Salary + Comprehensive Benefits

Help Keep Great Communities Running Smoothly A well-established Winnipeg property management company is looking for a dependable, organized and people-focused Resident Relations Manager to support a portfolio of approximately 300 to 500 residential units across multiple locations.

This is a hands-on role for someone who enjoys working with people, solving problems and keeping several moving parts on track. One moment you may be helping a resident, the next you may be inspecting a building, coordinating a repair or updating a report.

There is plenty of variety, so being able to multitask, communicate clearly and stay organized is important. You do not need to know everything on day one, but you should be comfortable taking ownership, learning new systems and following through.

This is a non-live-in position.

Important: Daily travel between properties is required. To be considered, candidates must have a valid driver’s licence, a clean driver’s abstract and a reliable personal vehicle.

What We Offer

- Competitive salary based on experience and qualifications
- Health and dental benefits
- Life and disability insurance
- Health Spending Account
- Company pension plan
- Employee Assistance Program
- Paid vacation and sick time
- Free parking
- Training and ongoing support
- A collaborative team and supportive leadership
- Stable, permanent full-time employment
- The opportunity to make a meaningful difference in residents’ everyday experience

What You’ll Be DoingResident Support

- Serve as a main point of contact for residents across assigned properties
- Respond to resident questions, concerns and requests in a timely and respectful manner
- Communicate building updates, notices and important information clearly
- Help resolve concerns calmly, fairly and professionally
- Build positive resident relationships while maintaining appropriate boundaries and following company policies

Building Oversight

- Travel between multiple properties throughout the workday
- Complete regular inspections of common areas, grounds and building conditions
- Help ensure buildings are clean, safe, welcoming and well maintained
- Identify maintenance, cleaning or safety concerns and ensure they are properly reported




- Follow up on outstanding items so important tasks do not get lost in the shuffle

Maintenance Coordination

- Work closely with maintenance teams and external contractors
- Submit and monitor service requests
- Coordinate access to suites and building areas when required
- Keep residents informed about repair timelines and service updates
- Follow up on completed work and report concerns when expectations are not met

Leasing Support

- Assist prospective residents with general questions about available suites
- Conduct suite showings when required
- Support move-ins, move-outs and suite turnover coordination
- Help prepare buildings and suites for incoming residents
- Work with the leasing team to provide a smooth and welcoming rental experience

Administration & Technology

- Maintain accurate notes, inspection records, reports and resident information
- Use email, mobile applications and property management software throughout the day
- Prepare notices and basic written communications
- Track outstanding tasks and follow up with appropriate team members
- Learn and confidently use company systems, software and processes

What We’re Looking For

- Experience in property management, customer service, hospitality, housing or building operations is an asset
- Strong written and verbal communication skills
- Excellent organization and time-management abilities
- Ability to manage multiple priorities without losing track of important details
- Comfortable travelling between multiple properties during the workday
- Confidence using email, smartphones, digital tools and online systems
- Willingness and ability to learn property management software
- A calm and professional approach to difficult conversations
- Valuable judgment when handling sensitive resident matters
- Basic understanding of building maintenance or cleaning standards is an asset
- Availability to respond to occasional urgent or after-hours situations when required

Driver’s Licence,



Clean Driver’s Abstract & Reliable Vehicle Required Because this position involves daily travel between multiple residential properties, candidates must have:

- A valid driver’s licence
- A clean driver’s abstract
- A reliable personal vehicle
- The ability to travel throughout Winnipeg during the workday

Applicants who do not meet these requirements will not be considered for the position. You May Be a Great Fit If You Are

- Approachable, respectful and comfortable speaking with different types of people
- Tech-savvy and quick to learn new systems
- Able to multitask without letting important details slip
- A clear communicator who keeps people informed
- Organized enough to manage multiple buildings and competing priorities
- Comfortable working independently while staying connected with the team
- Proactive and willing to address concerns before they become bigger problems
- Dependable, patient and able to stay composed when the day gets busy
- Someone who takes pride in helping residents feel comfortable in their homes

A Role With Purpose Property management is about more than buildings, inspections and work orders. It is also about people and the communities they call home.

As a Resident Relations Manager, you will help make sure residents feel heard, properties are looked after and daily operations stay on track.

Some days will be predictable. Others may come with a few plot twists. That is property management.

You will not be expected to figure everything out alone. You will have the support of an experienced team while still being trusted to take ownership of your portfolio.

If you are organized, comfortable with technology and enjoy a role that combines people, properties and problem-solving, we encourage you to apply.

Please submit your résumé outlining your relevant experience in customer service, property management, hospitality, administration, housing or building operations.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The employer is committed to fostering an inclusive and diverse workplace and welcomes applications from all qualified candidates.

Pay: From $45,000.00 per year

Benefits

- Company pension
- Disability insurance
- Employee assistance program
- Life insurance
- Mileage reimbursement
- On-site parking

Work Location: In person

📌 Resident Manager (Winnipeg)
🏢 AQ Communications
📍 Winnipeg