Retail Representative Date: 9 Sept 2026 Location: Vaughan, ON, CA, L4K 5N1 Posting Date:

Posting Number: 69643

Hours of Work: [[hoursOfWork]]

Job Code: 254

Location: 491 - Vaughan

Bargaining Unit: Yes

Reports to: Manager Retail Regional Description Location: 1550 Creditstone Rd, Concord, ON L4K 5N1 Schedule: Various Shifts as Assigned - Float, Monday to Saturday, 25 Hours Per Week Pay-rate: 21.56 per hour Customer Service Orientation - - Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services - Handling customer complaints and inquiries Problem Solving - Working to resolve problem shipments - Working to resolve equipment and technology challenges - Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service - Relationship Building - Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners - Building a positive relationship with customers - Building a positive relationship with key contacts – Vendors, building tenants, etc.

- Technology Assisting customers with shipping details and account challenges - Loading, scanning, logging and calling resolution freight - Communication Responsibilities - Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff,



account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner - Personal Responsibility and Accountability - Compliance to all Corporate Polices and Procedures (including uniforms) - Adhering to all Safety Standards - Being on time/attendance - Living the Purolator Values - Representing the Purolator Values to Customers and key partners and, other duties as assigned by management - Key Areas of Focus - Customer service orientation Ability to problem solve - Excellent in relationship building Experience and adaptation to using technology - Takes personal responsibility and accountability for actions and situations - 3-12 Months Customer Service Experience preferred - 3-12 Months Retail Experience preferred - 3-12 Months using technology/ POS system Experience preferred - Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) - Written communication; and listening skills - Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset - Experience working in an setting with safety standards an asset" Skills Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Working Conditions: Retail Center Environment; Warehouse Environment

Salary Grade: As per collective Agreement

📌 Retail Representative (Vaughan)
🏢 Purolator
📍 Vaughan