- Greet customers and discuss the type, quality, and quantity of merchandise or services required - Maintain a high level of product and service knowledge - Replace used stock, rotate current stock, and ensure satisfactory inventory levels - Participate in merchandising and promotional activities for accessories - Ensure store conditions are consistently upheld to established standards - Adapt communication style to deliver information effectively to a range of individuals - Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively - Calm irate customers by explaining situations and attempting to resolve issues - Take customer orders and prepare products for purchase - Ensure customer satisfaction with issue resolution and the resolution process - Assist with merchandise displays and inventory management - Ensure accuracy in transactions, inventory, and procedures - Participate in store maintenance and general housekeeping - Work with management and employees to maximize store sales and in-store presence - Answer and transfer external and internal phone calls - Adhere to health, safety, security,
and company policies and procedures - Identify customers as required by the Cannabis Retail Store Handbook - Prepare merchandise for purchase Requirements - Must have valid SellSafe Certification - Post Secondary degree / diploma preferred - A valid First Aid certification is considered an asset - Ability to work any shift based on business needs, Monday to Sunday - Ability to work nights, holidays and weekends and different locations - Experience in sales and customer service preferred - Excellent written and verbal communication skills - Team player mentality - Ability to compute basic mathematical problems - Attention to detail - Passion and excitement for cannabis and all of its derivatives - Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advise Core Competencies Demonstrates robust customer service skills with a focus on communication, problem resolution, and inventory management. Possesses knowledge of cannabis products and compliance with retail regulations, ensuring a positive customer experience. Highest-signal resume keywords - SellSafe Certification - Customer Service Experience - Excellent Communication Skills - Inventory Management - Attention to Detail ATS Optimization Keywords Hard Skills - Basic Mathematical Computation - Merchandising - Sales Techniques - Product Knowledge - Issue Resolution Soft Skills - Team Player Mentality - Professionalism - Tact and Diplomacy - Adaptability - Calm Under Pressure Certifications & Qualifications - SellSafe Certification - First Aid Certification Industry Keywords - Cannabis Retail - Customer Satisfaction - Health and Safety Compliance - Inventory Levels - Promotional Activities