Job Summary

Surati is hiring a Sales Administrator /Coordinator to support the sales department with customer orders, inventory coordination, delivery scheduling, customer service, ERP administration, warehouse coordination, and sales-related activities.

The purpose of this role is to ensure customer orders are processed accurately and efficiently, inventory and deliveries are properly coordinated, and communication between Sales, Warehouse, Logistics, Finance, Vendors, and Customers remains organized and timely.

Responsibilities

- Process, validate, and maintain customer sales orders, including pricing, quantities, inventory availability, and delivery requirements.
- Coordinate frozen and dry product inventory, including lot details, inventory allocation, product availability, and warehouse requirements.
- Create and release sales orders for warehouse fulfillment and monitor open, pending, and backlogged orders.
- Coordinate with Sales, Warehouse, Logistics, Drivers, 3PL partners, and Vendors to ensure smooth and timely order fulfillment.
- Manage customer returns, shortages, damages, discrepancies, invoice adjustments, and credit notes.
- Coordinate shipment and delivery scheduling, route planning, shipment tracking, and follow-up on delayed or missed deliveries.
- Prepare daily and weekly delivery schedules, warehouse picking summaries, shipping documents, packing lists, and dispatch documentation.
- Prepare frozen and dry product reports to support warehouse planning, picking, and dispatch activities.
- Communicate with customers regarding order status, deliveries, product availability, complaints, shortages, damages, and other inquiries.
- Monitor and process online orders from platforms such as SPS Commerce (EDI), Shopify and Amazon and coordinate fulfillment with the warehouse team.




- Update payment transactions in Dynamics 365 Business Central, monitor aged receivables, and follow up on overdue accounts, short payments, and billing discrepancies.
- Maintain accurate customer, order, inventory, shipment, payment, and warehouse records while providing administrative support to the Sales and Operations teams.
- Assist with other day-to-day administrative and operational tasks as required to support the Sales and Operations teams.

Requirements

- Experience in sales coordination, sales administration, customer service, order management, logistics, or office administration.
- Strong organization, follow-up, and time-management skills.
- Accurate data entry and strong attention to detail.
- Ability to manage multiple orders, customers, and priorities at the same time.
- Strong written and verbal communication skills.
- Comfortable working with Sales, Warehouse, Logistics, Finance, Vendors, and Customers.
- Ability to identify and resolve order, delivery, inventory, and billing discrepancies.
- Comfortable working in a fast-paced distribution or business environment.
- Experience with ERP systems, databases, spreadsheets, or order management systems is an asset.
- Experience with Microsoft Dynamics 365 Business Central, Shopify, or Amazon is an asset.

Relevant Experience Experience in any of the following is helpful:

- Sales coordination
- Sales administration
- Customer service
- Order entry and order management
- Inventory coordination
- Logistics and delivery coordination
- Warehouse administration
- Accounts receivable support

Industry experience is helpful, but organization, accuracy, communication, follow-up, and reliability are more important. Pay: $38,000.00-$43,650.00 per year

Benefits

- Casual dress
- In office parking
- Paid time off

Work Location: In person

📌 Sales Administrator/Coodinator (Scarborough)
🏢 Surati Sweet Mart
📍 Scarborough