Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities. Join us on our journey to build a sustainable future, together.

About the Job

Reporting directly to the National Sales Manager, you will play a key role in supporting the Sales department through effective account and relationship management within an assigned customer base. You will also provide administrative support to help ensure the efficient day-to-day operation of the department while strengthening and maintaining positive relationships between Walker Environmental and our customers.

Salary range for this position is between $55,000-$60,000/year based on qualifications and experience.

What You’ll Be Doing

- Manage customer relations by communicating with customers and advising them of our processes, ensuring all general inquiries are handled appropriately and in a timely manner, resolving complaints, and coordinating with team members to fulfill requests.
- Fulfillment of Vendor Profile documents for customers upon request; coordinate with other departments as needed. Provide WSIB and Certificate of Insurance upon request.
- Generate required reports for customers including monthly, quarterly and requested documents ie. YTD diversion/service reports; review and identify irregularities, investigate to achieve resolutions for customers.
- Review Account Manager case files for changes in service information, special instructions, PO expiry or any other information/change that is required.
- Assist with the PO Expiry report,



work with Account Managers in acquisition of recent PO’s and review of those accounts with a lower gross margin.
- Support the Sales Team in setting up new accounts, formatting reports and documents and aiding on ad hoc projects.
- Generate required reports for selected national customers including monthly, quarterly and annual reports.

Here’s What You Need

- Minimum high school graduation, or equivalent level of education, plus an additional two-year college diploma.
- 1+ years’ experience in sales coordination, sales administration, customer service, account management, or a related role.
- A valid G Registration Ontario Driver’s License.
- Able to travel when needed within working hours to various work sites to perform inspections and liaise with employees.
- Demonstrated levels of customer service, interpersonal and communication skills to promote and foster relationships with existing and potential customers, colleagues and industry associates.

What’s in it for you

- You become part of a team you can count on
- A comprehensive total rewards package and benefits to support your wellbeing
- Leaders who support your growth and success
- A workplace that provides the best health & safety practices in industry
- Give back to your community with two paid volunteer days annually and opportunities to become involved in events.

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities. Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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