Arctic Spas Manitoba is looking for an experienced, motivated Sales Manager to lead our sales team across all of our locations.

This position will be based primarily out of our Oak Bluff location but will oversee sales operations and sales staff throughout Arctic Spas Manitoba.

We are looking for someone who can bring leadership, consistency, accountability and structure to our sales department while maintaining the friendly, low-pressure sales approach our customers expect from us.

This is a hands-on leadership position. The successful applicant will work directly with our salespeople, store managers and ownership to improve sales performance while ensuring customers receive a consistent experience regardless of which location or salesperson they deal with.

Key Responsibilities

Sales Leadership & Accountability

- Lead, coach and support the sales team across all locations
- Establish clear expectations and hold sales staff accountable for performance
- Monitor individual and location sales performance
- Review leads, quotes, follow-ups, closing rates and outstanding opportunities
- Ensure customer inquiries and sales opportunities are followed up on promptly
- Conduct regular sales meetings and individual coaching
- Identify areas where individual salespeople need additional training or support
- Help recruit, onboard and train new salespeople when required
- Recognize strong performance while addressing performance issues when necessary

Consistency Across Locations A major responsibility of this position will be ensuring that Arctic Spas Manitoba operates as one sales organization rather than separate stores. This includes maintaining consistency in:

- Quotes and pricing
- Discounts and promotions
- Product recommendations
- Product knowledge
- Financing discussions
- Trade-in practices
- Customer follow-up
- Sales documentation
- Company policies
- Warranty and service-plan explanations
- Overall customer experience

Customers should receive the same accurate information and professional experience regardless of which location or salesperson they are dealing with. Training & Product Knowledge

- Maintain a high level of knowledge across our product categories
- Ensure sales staff understand current models, options,



features and pricing
- Coordinate ongoing product and sales training
- Identify product-knowledge gaps and correct them
- Ensure new products, programs and policies are properly communicated to every location
- Help develop sales tools, processes and training materials
- Make sure our team understands what differentiates our products and company from competitors

Sales Process & Customer Experience

- Develop and continuously improve our sales process
- Ensure quotes are accurate, complete and professionally presented
- Establish consistent expectations for lead response and follow-up
- Review difficult or unusual sales situations and assist staff when required
- Help resolve customer concerns before they become larger problems
- Maintain our focus on knowledgeable, helpful and low-pressure selling
- Ensure promises made during the sales process can actually be delivered operationally

Planning & Performance

- Work with ownership to establish sales targets and priorities
- Track results against company and location targets
- Identify trends, opportunities and areas requiring improvement
- Help plan promotions, events and sales initiatives
- Coordinate with marketing to ensure advertising supports the needs of the sales department
- Work closely with operations, delivery and service to ensure sales commitments are communicated properly
- Provide ownership with transparent and regular reporting on sales performance

What We're Looking For We are looking for someone who is comfortable leading people, creating structure and being accountable for results.

The successful applicant should

- Have previous sales experience, preferably including sales leadership or management
- Be a strong communicator and confident leader
- Be organized and capable of managing multiple locations and priorities




- Be comfortable coaching employees and having difficult conversations when necessary
- Have strong attention to detail
- Understand the importance of accurate quotes and documentation
- Be comfortable reviewing numbers and measuring performance
- Be able to identify problems and take initiative to correct them
- Be comfortable learning technical product information
- Communicate clearly and professionally in English
- Have reliable transportation and be willing to travel between our Manitoba locations as required
- Be dependable and lead by example

Experience in hot tubs, pools or our industry is not required. Strong sales leadership, management ability and a willingness to learn are more important. We can teach the products to the right person.

About the Role

This is not a position for someone who simply wants to manage from an office.

Our Sales Manager will be expected to understand what is happening on the sales floor, work alongside the team, review real opportunities and quotes, coach salespeople and help close business when necessary.

At the same time, the goal is not to become the salesperson responsible for every deal. The goal is to build a strong, knowledgeable and accountable sales team that performs consistently across every Arctic Spas Manitoba location.

Compensation

Compensation will be competitive and structured based on experience and demonstrated ability.

The compensation package may include a combination of base salary and performance-based incentives tied to the success of the overall sales department.

For the right person, this is an opportunity to take responsibility for an established multi-location sales operation and have a meaningful impact on its continued growth.

About Arctic Spas Manitoba

Arctic Spas Manitoba is a locally owned and operated company serving customers throughout Manitoba and Northwestern Ontario, with locations in the Winnipeg area, Winkler and Brandon.

We are looking for someone who wants to take ownership of our sales department, develop our people and help us deliver a consistently excellent sales experience across the entire organization.

Pay: $47,626.22-$151,754.25 per year

Work Location: In person

📌 Sales Manager (Oak Bluff)
🏢 Arctic Spas Manitoba
📍 Oak Bluff