Senior Manager, Credit – Commercial and Retail Adjudication Leader Primary Purpose The Senior Manager credit provides leadership, oversight and coordination of business and retail lending within a financial institution. This leader translates business strategies into goals, objectives, and processes to effect sound and prudent credit decisions for the organizations.

This business unit leader is responsible for the credit function including retail and business credit adjudication, overseeing the provision of exemplary customer service, providing for engagement of employees, managing the operations to be efficient and effective, taking action to mitigate current and emerging risk, and contributing to the operational and financial health of the organization as a whole but with a particular focus on credit risk.

The Senior Manager, Credit is to conduct their duties while demonstrating positive leadership and exemplary ethics within the organization. The Senior Manager, Credit is to inspire and produce results in the best interest of the organization.

The Senior Manager credit will be required to function in an adjudicative capacity and is required to evaluate and decide whether to approve or deny credit or loan applications. They act as a financial judge, assessing risk, reviewing credit history, and ensuring the lending decision aligns with corporate policies and regulatory standards.

They will have expert knowledge of credit adjudication and operational best practices including experience evaluating and drafting policy and procedures is preferred.

The credit adjudication process managed by the Senior Manager,



Credit will rely on key responsibilities: Evaluating the five Cs of credit; Delegating lending authority; Policy compliance; Risk Mitigations.

Key Responsibilities

Oversee and report on credit decisions

Monitor credit risk parameters for the portfolio as a whole to ensure that the credit portfolio remains within the organizations risk appetite and risk tolerances outlined in governing and managing policies.

Provide independent, objective review and adjudication of credit applications within credit limits and make recommendations and elevate as required.

Implement processes to manage and mitigate risk as required.

Credit Products and Portfolios

Contribute to processes for retail and business credit products and services to achieve exemplary customer service.

Oversee pricing of products to appropriately reflect risk and achieve satisfactory portfolio financial returns.

Collaborate with Finance on competitive pricing situations.

Maintain knowledge of credit markets with regards to services, products, rates, and fees.

Maintain knowledge of current market activity locally and nationally in order to identify opportunities for the company.

Credit Administration

Lead the business lending adjudication, retail lending adjudication, and special accounts functions.





Ensure the business units function effectively and attain stated objectives.

Establish and implement department budgets that support the corporate goals.

Key Requirements Interpersonal/Communication

Builds and sustains effective working relationships with staff, customers, and communities

Communicates clearly and concisely

Leadership

Recognition of and respect for people’s diversity and individual differences

Strong problem-solving abilities

Working in Teams

Work collaboratively to accomplish common goals

Lead team development and identification of team roles, responsibilities and goals

Lead project teams and ensure collaborative relationships

Finding and communicating new ideas for old problems

Strategic Thinking and Planning

Ability to relate actions to the strategic plans of the organization

Recognition of global implications

Core Occupational Skills

Sales skills

Team Leadership skills

Human resource policy and procedure development, implementation, interpretation

Planning/forecasting/budgeting

Education and Experience

University degree is required

Minimum of 10 years of experience in a financial services setting

Minimum of four years of management experience in credit

Or an equivalent combination of education and experience.

Expert knowledge of business and retail credit is required.

Expert knowledge of BC regulatory requirements related to credit is required.

Expert knowledge of credit adjudication and operational best practices

Experience evaluating and drafting policy and procedures is preferred.

📌 Senior Manager, Credit, Risk, Adjudication (Smithers)
🏢 Gail Pearce Recruiting
📍 Smithers