Elevate your career as a Senior Manager in Media Support Services at Rogers Sports & Media, Toronto, ON. Lead a shift-based support team, focusing on monitoring media platforms and enhancing customer experience.

In this critical role within the Media Technology & Operations department, you will oversee a team dedicated to ensuring flawless delivery of media content. You will foster collaboration across cross-functional teams and manage incident communications to executives. Your responsibilities include empowering your team with top-tier tools and participating in continuous improvement initiatives.

Key Responsibilities

- Communicate network incident statuses affecting customer experience
- Enable team with best tools for Tier I & II support
- Train operations team on current systems
- Champion collaboration across functions
- Ensure documentation and inventory management

Requirements:
- Proficient in Broadcast and IT network routing
- Extensive Network Operations Centre experience
- Strong communication and interpersonal skills
- Detail-oriented with problem-solving abilities
- Ability to manage 24-hour broadcasting duties

Drive success and innovation in Media Support Services at Rogers Sports & Media in Toronto.

📌 Senior Manager in Media Operations (Toronto)
🏢 Rogers communications
📍 Toronto