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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a person with a disability, please let us know by emailing [email protected], as adjustments can be made to help support you in your application process.

Senior Program Manager - Business Operations & Delivery Solutions Team

Number of positions: 1 Job Location: Dunsmuir 04

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 131,100.00 - 165,800.00

What you'll do The Senior Program Manager is a team lead position within the Business Operations & Delivery Solutions team. Due to new and evolving Customer Operations (CEVO) business needs, we require an experienced Sr. Program Manager (P4) to lead several complex, cross-organizational initiatives and flagship projects.

This senior position

- Provides customer technology leadership and business relationship management through strategic guidance, mentorship,

and technical expertise to project and program managers and analysts, ensuring alignment between business needs and technology solutions.
- Leads development of new programs and initiatives, where no precedent exists; and/or where significant financial and/or

corporate risks exist. Wide ranging impacts to entire customer base.
- Leads highly complex BC Hydro program strategy design, technology and business roadmaps that will impact the

programs and services that we offer to BC Hydro customers and how we support them now and into the future.
- Leads multi-disciplinary teams to execute projects and programs within the Customer Service portfolio of work programs,





using a structured approach to assess performance, evaluates opportunities, and implements changes.
- Leads the evaluation and implementation of government policy changes impacting customer programs, driving program

design, cross-functional partner alignment, and organizational change management to ensure effective and sustainable adoption.
- Focuses on reducing internal costs by proactively seeking and implementing new innovative programs and services to

keep our rates affordable for our customers.
- Negotiates agreements and develops new strategic partnerships with third party business partners.
- Provides direction to operation teams to resolve complex customer inquiries, escalations, billing issues, and rate impact

analysis.
- Establishes robust relationships and communication channels with internal and external clients/partners to ensure

coordination of support issues, and the maintenance of excellent customer service.
- Develops briefing notes, analyses, and reports for senior management and government.

What you bring

- 10 years of progressive program and project management experience leading complex technology, customer service, or

operational transformation initiatives within a utility, regulated industry, or similarly complex environment.
- Demonstrated success delivering high-impact programs and strategic initiatives involving multiple business and

technology partners, complex dependencies, significant organizational impact, and competing priorities.
- Strong leadership and influence skills, with experience aligning cross-functional teams, driving accountability, building

trust, and achieving results through direct leadership and influence.
- Proven experience managing customer and operational technology portfolios, developing strategic roadmaps, prioritizing

investments,



and delivering solutions that improve customer and business outcomes.
- A Bachelor's degree in Business, Operations Management, Finance, Marketing, or a related discipline. A Project

Management Professional (PMP) designation is considered an asset. Equivalent combinations of education and experience will also be considered.
- Robust expertise in program delivery, continuous improvement, and operational excellence, including Lean, DMAIC,

Human-Centred Design, and change management methodologies.
- Extensive understanding of utility operations, customer service processes, and technology ecosystems, including the

interdependencies between business functions, customer channels, operational processes, and enterprise applications.
- Working knowledge of regulatory, privacy, and compliance requirements, including the Electric Tariff and the Freedom of

Information and Protection of Privacy Act (FOIPPA).
- Exceptional relationship management, negotiation, and communication skills, with proven ability to influence decisions and

build alignment among business leaders, technology teams, and external partners.
- Excellent written and verbal communication skills, including the ability to develop executive briefings, strategic

recommendations, business cases, and communications for senior leadership audiences.
- Highly developed strategic thinking, planning, analytical, and problem-solving abilities, with a track record of translating

business objectives into actionable plans and delivering measurable results. What we offer

- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits. What else you should know

- Vancouver, British Columbia, V6B 5R3

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. This will ensure we have all the necessary information to assess your application without any delays. Date Posted: 2026-09-11 Closing Date: 2026-09-18

For internal use 52501634

📌 Senior Program Manager - Business Operations & Delivery Solutions Team (Dunsmuir)
🏢 BC Hydro
📍 Dunsmuir