Are you a self starter who loves technical challenges? Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you!

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the development and optimization of our Customer and Producer Storefronts. The ideal candidate will have a strong technical background and a deep understanding of customer‑centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team.

As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

John Hancock continues to transform as a digital, customer‑centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Position Responsibilities

Lead the Customer and Producer Storefronts team to deliver a seamless and efficient communication process for our customers.

Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.

Monitors and generates reports on product KPIs.

Utilize data and customer feedback to continuously improve the digital communication experience.

Manage the technology product backlog, define user stories, and set sprint goals.

Act as the primary liaison between stakeholders and the development team, ensuring transparent communication and understanding of product vision and goals.

Monitor and report on product performance, making data-driven decisions to enhance the customer experience.

Monitor system performance, identify optimization opportunities, and ensure seamless operation.

Develop and maintain technical documentation for business and technical processes.

Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals.

Brings an innovative mindset to improving and elevating technology solutions and enablers





Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).

5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role

Experience with project tracking software ( e.g Jira)

Experience with Agile methodologies

Experience with Azure, AKS on Azure

Experience with cloud platforms (e.g., AWS, Azure)

Experience with DevOps principles and tools

Experience with version control systems (e.g., Git)

Preferred Qualifications

Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

Excellent communication, collaboration, negotiation and interpersonal skills

Ability to translate business needs into effective solutions

Experience with program and agile delivery methodologies

Proficiency in troubleshooting and problem-solving

Excellent analytical and problem-solving skills

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。

Referenced Salary Location Boston, Massachusetts

Working Arrangement ハイブリッド勤務

Salary range is expected to be between $107,450.00 USD - $199,550.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)

📌 Senior Technical Product Owner (Toronto)
🏢 Manulife Financial
📍 Toronto