Overview As the Service Centre Clerk, you will perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

This Service Centre

Clerk responds to general internal and external enquiries. The work is done efficiently and confidentiality is maintained.

Responsibilities - Greetscustomers and providescourteous and professional first point of contact.

- Performsgaragetriageduties,checking in customers for scheduledappointments.
- Coordinatesvehicletrafficfor estimating and driver testing appointments.
- Triagescustomerenquirieswithin levelofauthorityand escalates issuesorconcernsto theappropriate resource.
- Assists customers in accordance with office processes, in person oron the phone.
- Receivescustomer or vendor calls and messages as required.
- May assistwithadministering Knowledge Tests and basic IWS transactions.
- Performsroutine tasks in accordance with departmental procedures.
- Performsfinancial transactions, as required.
- Prints Knowledge Test and Driver Testingschedulesforthenext business day.
- Prepares, distributesand filescorrespondence.
- Receives, sorts, stamps, scansand distributesincoming documents.
- Operatesstandard office equipment.
- Faxes, photocopies andprintsdocuments as instructed.

Qualifications Education

- Highschooldiplomaor equivalent.

Experience

- One yearofexperience in an officeand/or customer serviceenvironment.

Technical Knowledge and Skills

- Learn and /or operate office software andequipment.
- Working knowledgeof Microsoft Officeapplications.
- Work with minimal direction and exercise initiative.
- Handle multiple tasks and prioritize assignments.
- Work effectively in a team environment.
- Working knowledge of MPI policies and procedures related to products and coverage.

Employee Benefits





Health benefits We offer a comprehensive health perks program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health advantages such as ambulance, massage and physiotherapy Financial security In an effort to support financial security, we offer:
- registered pension plan
- group, dependent, and optional life insurance coverage
- sick leave to cover short-term disability
- long-term disability Wellness We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture.

This includes

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- onsite employee gym facility (Cityplace)
- discounted gym memberships
- wellness account Diversity and inclusion Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life. Employee recognition It's important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done. Career development We want our employees to grow, which is why we offer support in keeping their skills up to date.

We offer in-house training, professional development and an educational assistance program. Safety and health In an effort to encourage a secure and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

📌 Service Centre Clerk (Brandon)
🏢 Manitoba Public Insurance
📍 Brandon