At Summit Mechanical Services, we're more than a company, we're a close-knit team that supports one another and takes pride in our work. We specialize in commercial, light industrial, and selective residential projects, delivering skilled service backed by reliable technology and strong craftsmanship.

If you're an organized, customer-focused professional who enjoys keeping things moving, coordinating people and schedules, and being a key point of contact for customers and team members, we'd love to hear from you.

Job Purpose The Service Coordinator/Receptionist is responsible for coordinating service calls and dispatch activities while providing front desk reception and administrative support. This role is a key point of contact for clients, vendors, and service staff, helping ensure service requests are received, scheduled, communicated, and documented effectively.

My Perks

- Competitive pay and perks
- A growing company with a positive, team-oriented work environment
- Regular company social events
- Opportunities for career growth and advancement
- A collaborative team where your role is important to keeping daily operations running smoothly
- Modern tools, equipment, and technology

My Tasks

- Answer and direct incoming calls, emails, service requests, and general inquiries
- Greet and assist visitors, clients, and vendors in a professional and courteous manner
- Receive service requests and gather the information needed to coordinate service calls
- Coordinate and dispatch service calls based on scheduling, availability, and operational direction
- Maintain and update daily service schedules and communicate changes to service staff and clients
- Complete customer work permits, job hazard assessments, and customer timecards
- Maintain accurate records of service calls, work orders, preventative maintenance schedules, and related documentation




- Follow up on outstanding service calls and work orders to help ensure timely completion
- Communicate with clients regarding service scheduling, technician arrival information, and schedule changes
- Work closely with managers and service staff to coordinate daily service activities
- Assist with service documentation and other administrative requirements
- Book travel and accommodations for employees and projects
- Coordinate incoming and outgoing mail, courier packages, and deliveries
- Assist with Occupational Health & Safety reporting, documentation, data tracking, incident records, and administrative coordination

What I Bring

- High school diploma required; post-secondary education in business administration, office administration, or a related field is an asset
- 1 to 2 years of experience in administration, reception, dispatch, scheduling, customer service, or a related role
- Experience in a mechanical, construction, HVAC, plumbing, or service-based environment is an asset
- Strong organizational and scheduling skills with the ability to manage changing priorities
- Excellent communication and customer service skills
- Solid attention to detail and the ability to maintain accurate records
- Ability to coordinate multiple service requests in a fast-paced workplace
- Proficiency with Microsoft Office Suite and the ability to learn service management and scheduling software

We are committed to a work setting that supports, inspires, and respects all individuals. Employment decisions are based on merit and qualifications, without discrimination based on race, colour, religion, sex, age, gender identity, marital status, disability, national or ethnic origin, military service status, citizenship, or any other protected characteristic. Pay: $22.00-$27.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service Coordinator/Receptionist (Mount Pearl)
🏢 Summit Mechanical Services
📍 Mount Pearl