Our client, the Bank of Canada has a 3 year contract opportunity for a Bilingual Service Desk Analyst.

Prepare, configure, and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profile implementation

- Install, configure, and validate laptops, docking stations, monitors, and peripheral devices at user workstations or designated staging locations
- Perform user data migration activities, including the backup and transfer of user profiles, settings, and data from legacy devices using approved tools and procedures
- Maintain accurate asset inventory records in ServiceNow, including device assignment, status updates, and lifecycle management information
- Provide onsite and remote deployment support, including user onboarding, login assistance, issue resolution, and basic technical troubleshooting
- Decommission legacy devices by performing secure data sanitization, updating asset records, and preparing hardware for disposal or redeployment
- Validate device compliance with organizational security, patching, encryption, and configuration requirements before and after deployment activities
- Related activities and deliverables, as required

Relevant Experience

- A minimum of four (4) years of demonstrated experience providing IT support services in an enterprise environment
- A minimum of three (3) years of demonstrated experience supporting laptop refresh, device deployment, or hardware lifecycle initiatives
- Demonstrated experience deploying, provisioning, configuring, and supporting Windows 10 and/or Windows 11 laptops in an enterprise environment




- Demonstrated experience performing device refresh activities, including user data migration, hardware replacement, workstation setup, and device configuration
- Demonstrated experience maintaining IT asset inventory records and lifecycle information, and providing end-user support and troubleshooting for laptops, docking stations, and peripherals during deployment activities iii. Technical Skills
- Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management
- Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management
- Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management
- Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management
- Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise setting

Technical Skills

- Demonstrated experience using Microsoft Intune for device deployment, provisioning, configuration, and management
- Demonstrated experience using Microsoft SCCM (Configuration Manager) for operating system deployment, software deployment, or device management
- Demonstrated experience using ServiceNow for IT asset management, inventory tracking, and lifecycle management
- Demonstrated knowledge of Windows 10/11 device imaging, provisioning, configuration profiles, and endpoint management
- Demonstrated knowledge of device compliance, security policies, patch management, and endpoint protection in an enterprise environment

📌 Service Desk Analyst - bilingual (Ottawa)
🏢 CQ Search Group
📍 Ottawa