We are a boutique wellness spa located in Canmore, Alberta, offering massage therapy, wellness treatments, and spa packages, with outdoor hot pools, a eucalyptus steam room, and a fitness room. Our vision is a space where functional healing and relaxation coexist - blending deep therapeutic care with the tranquility of a spa atmosphere.
We are looking for a reliable, enthusiastic and self-motivated individual to help lead our front desk team, keep daily spa operations running smoothly, and shape the experience our clients and staff have every time they walk through the door.
RESPONSIBILITIES INCLUDE:
Client Experience & Spa Operations:
● Welcome clients with a warm, friendly demeanour and provide them with all the information and care necessary to create a relaxing, seamless and memorable spa experience.
● Book appointments and monitor the schedule, including catching online booking errors and following up with clients for additional information.
● Respond promptly to inquiries and requests to provide exceptional customer service - including phone, email, text, and in-person requests.
● Handle payments and insurance billing.
● Completion of daily checklists, opening & closing procedures.
● Restock supplies and amenities; supporting practitioners as needed.
● Keeping the spa looking beautiful and running smoothly - including daily cleaning, flipping & folding laundry, and general upkeep.
Leadership Tasks:
● Supervise the front desk team and oversee completion of weekly / monthly tasks.
● Monitor upkeep & cleanliness of treatment rooms & spa facilities.
● Handle client feedback & concerns, communicating consistently with the Spa Director.
● Input insurance payments & reconcile accounts.
● Assist with training & onboarding support for new front desk staff.
● Oversee and track inventory of spa supplies and retail stock. Liaise with the Spa Director to order supplies as needed.
● Organize team building events and local community outreach.
● Work closely with the Spa Director and wellness practitioners to support efficient, high-quality spa operations and business growth.
WHAT WE'RE LOOKING FOR:
● Enthusiasm & Positivity: A warm and upbeat personality who fits with our team and makes clients feel at home from the moment they arrive.
● Dependability: We're a small team that relies on each other, so punctuality and reliability are essential.
● Leadership: A confident, steady presence who can guide a team, keep operations organized, and set the tone for the front desk.
● Strong Communication: Excellent written and verbal skills, strong follow-up and attention to detail.
● Multitasking: Ability to manage competing priorities throughout the day without compromising quality.
● Tech-Savviness: Comfort with computers, scheduling software, and quick learning of new systems.
● Ability to Work Independently: Motivated and proactive, especially when working solo on the desk.
● Trustworthy & Resourceful:
Someone who follows procedures and takes direction, while also bringing their own ideas to improve the business.
● Experience: Previous spa or clinic reception experience is ideal, and prior supervisory experience is an asset - but a outstanding attitude and the ability to quickly learn new systems and processes is most important.
● **Must be based in Canmore / Bow Valley.
SCHEDULE:
● 35-40 hours / week
● Saturday to Wednesday schedule, with Thursday & Friday OFF
PERKS & BENEFITS:
● Free access to on-site hot pools, eucalyptus steam room, and gym.
● Generous staff discounts on treatments and retail products.
● Secure, heated underground parking.
● A supportive, friendly and collaborative work environment with colleagues who value health and wellness.
● Opportunities for growth and development
If you’re someone who is naturally organized, self-motivated, and has a passion for wellness we’d love to chat with you! Please send your resume and cover letter to
[email protected]
Pay: From $24.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program
Application question(s):
- Are you currently living in Canmore or the Bow Valley, with long-term housing secured? If not, what is your timeline for moving here?
- What days & times are you available to work? Please note that Saturday & Sunday availability is essential for this role.
- What motivated you to apply for this position, and how do you see this role aligning with your personal and professional values?
Work Location: In person
📌 Spa Front Desk Supervisor (Canmore)
🏢 Bodhi Wellness
📍 Canmore