At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many advantages, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience.



Your focus on service and ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success.

Your role

- What This Looks Like at RONA

In a store like RONA, a Customer Service Ambassador would:
- Welcome customers entering the Front End, or Sales Floor.
- Help customers find building materials, tools, hardware, or home improvement solutions.
- Support contractors and DIY customers with product knowledge.
- Resolve issues related to orders, deliveries, and returns.
- Create a customer-first culture while supporting sales and operational objectives.
- The simplest definition is:

A Customer Service Ambassador is someone who turns ordinary customer interactions into positive experiences that build loyalty, trust, and repeat business.

What we're looking for

- Effective selling skills and a commitment to providing excellent customer service are essential
- Good communication and interpersonal skills are needed to assess customer requirements and make recommendations
- Some experience in a customer-focused role is required
- The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

📌 Store Ambassador (Waterloo)
🏢 Rona
📍 Waterloo