Job Type: Contract Department: Salary: $99,994.00 - $124,994.00 Close Date (closes at 12:00 am on date noted below): September 24, 2026 Hours per Week: 35 Openings: 1

Position Summary

About Milton

Join one of Ontario's fastest-growing and most energetic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment-one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a solid and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

This position is eligible for the following:

Annual Salary Range: $99,994 - $124,994

Payment in Lieu of Benefits (for contracts over 12 months)

Employee Assistance Program

Eligibility to participate in the OMERS pension plan

Paid time off, including vacation and incidental days (for contracts over 6 months)

Employee perks/discounts: Discount on Active Living Pass and Perkopolis

Flexible work arrangements, including hybrid work options and participation in the Town's compressed work-week program (for eligible positions)

Position Summary The Supervisor, Business & Support Services is responsible for organizing and coordinating administrative support to advance the service priorities of the Department. The position is accountable for the delivery of subsidy programs, providing direct customer service support, supervising administration and concessions operations, supporting the operation of recreation and culture software applications, developing quarterly and ad-hoc data reporting,



and ensuring administrative functions are achieved within prescribed timelines. The position will maintain quality standards in order to support service level expectations and deliver results that are aligned with corporate objectives.

Major Job Responsibilities

Key Responsibilities

Maintain administrative processes (e.g. payroll, data reporting, cash handling, etc.)

Provide subject matter expertise to departmental staff for Workday-related matters concerning scheduling, time tracking, hiring, training,

Act as a liaison to corporate partners through the continued enhancements to Workday and during the implementation of new modules

Divisional oversight of operational software systems by supporting development updates, technological enhancements, and process recommendations

Supervisory oversight of administration and concessions operations

Ensure optimal customer experience through anticipating, managing and resolving concerns, providing attention to customer inquiries, and conducting on-going evaluations of administrative processes

Oversee the administration of Departmental support programs (e.g.

Financial

Assistance and Halton Region subsidies)

Generate, maintain and provide analysis of business-related data and KPI metrics in order to support informed decision-making

Conduct research for the Recreation and Culture Division that provides analysis and recommendations for programs, market trends and business processes





Monitor performance gaps, assess skills and training, and determine recruitment and staffing needs

Prepare and recommend applicable annual operating budgets

Monitor, manage, and report on the budget to ensure fiscal responsibility and that budget targets and service objectives are being met

Education & Experience

Minimum Qualifications

Post-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience

Minimum of five (5) years of progressive supervisory experience in a municipal or recreation environment

Successful candidate will be required to travel between the different Town Facilities. Access to transportation to travel in a timely manner is required.

Strong communication, interpersonal, and customer service skills with the ability to deal effectively with the public, staff, and volunteers with an aptitude to manage difficult situations and resolve issues

Ability to plan, organize and prioritize multiple responsibilities; work under pressure; and adapt to changing circumstances

Proficiency in financial transaction and reconciliation administration with experience in the coordination and administration of subsidy programs

Strong leadership and supervisory skills

Proficiency in Microsoft Office Suite

Proficiency in Recreation Management Software, Human Resource Information Systems (HRIS) and Financial Management Software

Preferred Qualifications

Post-secondary degree in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience A strong awareness and understanding for the business administration of recreati

📌 Supervisor, Business & Support Services (14 Month Contract) (Milton)
🏢 Milton
📍 Milton