Overview

RMC Solutions is an authorized TELUS Business partner. We help companies across Canada cut their mobility costs and run their communications effectively. We're a small, fast moving team, and we're growing.

This is a phone first account management role. You'll own a book of existing TELUS business customers and you're responsible for keeping them, growing them, and making sure they're on the right plans and services. No cold lists. Every account you call already has our name on their bill.

We hire this role with the intention of promoting out of it. Account Managers who perform move into senior seats with bigger books and materially higher earnings.

What you'll do

- Work your book by phone every day, renewals, upgrades, and new lines
- Stay ahead of the contract cycle, who's coming off term, who's overpaying, who needs more
- Review accounts properly and put customers on the right solutions, including business phone systems and other services we offer
- Handle billing questions and service issues for your accounts so they stay yours
- Keep your pipeline clean and your notes tight in our CRM
- Take coaching seriously. We review calls and we help you get better every week

Who does well here

- You're comfortable on the phone and you don't take "no" personally
- You're competitive and you like a scoreboard
- You communicate clearly and sound like a real person, not a script
- You're organized and you follow through, because a missed callback here costs real money
- You're curious enough to ask a customer what else they're dealing with instead of just processing the renewal
- You want a base you can count on and real upside on top of it




- Sales or phone based experience is a plus, but attitude and coachability matter more

No degree required. No specific prior industry required. If you can hold a confident conversation with a business owner and you want to earn based on results, we want to talk.

Compensation and career path

- Base: $20.00 per hour, guaranteed, paid biweekly. 35 hours per week. It lands whether you have a good month or a bad one.
- Performance bonuses: uncapped and paid monthly. Account Managers who consistently hit their targets land in the $25 to $29 per hour range. The exact thresholds and bonus rates are covered in the interview, so there are no surprises.
- Senior Account Manager: this is the seat we're building you toward. Bigger accounts, a broader product set, and a compensation structure to match. Senior Account Managers here are typically in the $5,500 to $7,500 per month range and up.

Robust performers graduate inside 12 months. There is no waiting list and no ambiguity in how that happens. You hit the production standard, you get the bigger book and the bigger structure that comes with it. We'll show you exactly what that standard is on day one. A few things you should know

- This is a posting for an existing, open position
- There's a 60 day ramp while you learn the products and the book. You're on base during that time with no bonus expectations
- Shortlisted applicants will be asked to record a short audio recording answering a few quick questions. We do this so we can hear how you communicate. It's fast, and it's your chance to stand out

If this sounds like you, apply now. We move quickly. Pay: $20.00-$30.00 per hour

Work Location: In person

📌 TELUS Business - Account Manager (North York)
🏢 RMC Solutions
📍 North York