Job Summary:

The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.

Job Requirements:

- Create a clean, welcoming environment and maintain a professional appearance.

- Deliver friendly, attentive guest service and follow S.E.T. Principles (Smile, Eye Contact, Thank You).

- Prepare and serve products accurately while maintaining quality, freshness, and presentation standards.

- Maintain proper product quantities, shelf life, and inventory levels while minimizing food waste.

- Support speed-of-service goals by working efficiently and assisting guests across restaurant areas as needed.

- Address guest concerns promptly and professionally through effective service recovery.

- Follow all food safety, sanitation, cleaning, and operational procedures.

- Monitor and record product, refrigerator, and freezer temperatures as required.

- Keep work areas clean, organized, stocked, and ready for busy periods.

- Follow all company policies, procedures, and health and safety requirements, including proper use of PPE.

- Report workplace injuries, incidents,



unsafe conditions, and equipment concerns to management.

About You

- Previous experience in a restaurant, food service, or customer service environment is an asset.

- Strong customer service and communication skills with a friendly and positive attitude.

- Ability to work efficiently in a fast-paced environment while maintaining accuracy and quality.

- Strong attention to cleanliness, food safety, and product quality standards.

- Ability to follow established procedures, policies, and health and safety guidelines.

- Comfortable working independently and as part of a team.

- Reliable, punctual, and able to maintain a skilled appearance.

- Ability to stand for extended periods and perform routine physical tasks associated with restaurant operations.

- Food Handler Certification is an asset.

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Behaviors

Preferred

- Dedicated: Devoted to a task or purpose with loyalty or integrity

- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

- Team Player: Works well as a member of a group

📌 Tim Hortons Baker/Team Member (Kingston)
🏢 Compass Group
📍 Kingston