Key Responsibilities

- Supervise shift operations to ensure smooth and efficient service.

- Lead, coach, and support team members during shifts.

- Ensure excellent customer service and resolve guest issues promptly and professionally.

- Monitor food quality, freshness, and presentation according to Tim Hortons standards.

- Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.

- Assist with opening and closing procedures, including cash handling and reconciliation.

- Support scheduling, training, and onboarding of recent team members.

- Track inventory levels and communicate supply needs to management.

- Ensure compliance with company policies, procedures, and brand standards.

- Help meet sales, productivity, and labour goals by managing workflow effectively.

Qualifications

- High school diploma or equivalent preferred.

- Previous experience in food service, quick service restaurant, or retail supervision preferred.

- Strong leadership and communication skills.

- Ability to work in a fast-paced environment.

- Basic math and cash handling skills.

- Flexible availability, including weekends, evenings, and holidays.

- Knowledge of food safety and sanitation practices.

Skills and Competencies

- Team leadership

- Customer service

- Problem-solving

- Time management

- Conflict resolution

- Attention to detail

- Reliability and accountability

Working Conditions

- Standing for extended periods.

- Lifting up to 25 lbs.

- Working in a fast-paced restaurant environment.

- Exposure to kitchen equipment, hot beverages, and food preparation areas.

What’s in it for you?

- Join an award-winning culture. We have been recognized for being a Great Place to Work,



in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.

- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

- A Focus on Mental Health and Wellness.

Our Mental

Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all.

Our Employee Resource

Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [email protected] for further information.

📌 Tim Hortons Supervisor, Part Time (Edmonton)
🏢 Compass Group Canada
📍 Edmonton