Tower Lead - Program & Project Management Cambridge, Ontario Job Summary The Tower Lead for Support & Operations plays a crucial role in ensuring that escalations are resolved in a timely manner, aligning with organizational standards and service level agreements. This position is integral to delivering reports and services as specified in the Statement of Work (SOW), while actively driving initiatives that enhance operational efficiency and customer satisfaction.

Key Responsibilities Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies, Ensuring Alignment With Organizational Goals.

Ensure All

Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices To Drive Accountability And Performance.

Oversee Operational Hygiene By Validating Reports

And Ensuring Services Delivered Meet The Standards Set Forth In The Sow, Employing Effective Monitoring And Evaluation Techniques. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Relations.

Oversee And Implement The Profit Improvement

Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives, Driving Continuous Improvement In Operational Performance.

Skill Requirements





In-Depth Knowledge Of Project Management Principles And Methodologies.

Robust Understanding Of Dmo Practices And

Frameworks.

Proficiency In Operational Management And Customer

Service Excellence.

Excellent Analytical And Reporting Skills To

Validate Operational Hygiene.

Strong Leadership And Communication Skills To

Promote Positive Customer Relationships.

Other Requirements Optional But Valuable

Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation Information at a Glance Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

📌 Tower Lead - Program & Project Management (Cambridge)
🏢 HCL Technologies
📍 Cambridge