The Training & Change Enablement Specialist will support a cornerstone AI-enabled business transformation as Operations transition from legacy system to Salesforce. Partnering with business & IT leaders, SMEs, project teams, and change management stakeholders, this role will design and deliver training and adoption programs that prepare employees for new processes, systems, and ways of working. The successful candidate will develop and deliver role-based learning solutions, training materials, job aids, and readiness activities that drive adoption, build employee confidence, and minimize operational disruption.

Position Responsibilities: Training Strategy & Learning Design - Develop and execute a training strategy supporting the transition to Salesforce.

- Conduct learning needs assessments and training impact analyses.
- Design role-based curricula, learning journeys, and adoption plans.
- Align training activities with project milestones and deployment schedules Content Development & Knowledge Management - Create instructor-led, virtual, and self-paced learning materials, job aids, and process documentation.
- Translate future-state processes into effective training content.
- Maintain knowledge repositories and support resources - Ensure training materials remain aligned with evolving business and system requirements.

Training

Delivery & Facilitation - Deliver engaging training sessions to Claims employees, leaders, and support teams.

- Facilitate train-the-trainer sessions and knowledge transfer workshops.
- Support learners throughout the training lifecycle and provide coaching during transition periods.
- Adapt delivery approaches based on learner feedback and operational requirements. Adoption, Readiness & Performance Support - Collaborate with Change Management and Business Readiness teams to assess organizational readiness.
- Support UAT, pilot, and deployment activities by identifying learning gaps and adoption risks.
- Monitor training effectiveness and user adoption metrics.
- Develop reinforcement strategies to sustain learning and support long-term behavioral change.

Stakeholder

Engagement & Project Collaboration - Partner with Claims Operations leaders, SMEs, Salesforce product teams, project managers, and transformation leaders.

- Provide regular updates on training readiness, risks, and mitigation strategies.
- Participate in project planning, sprint reviews, design walkthroughs, and release readiness activities.
- Support cross-functional teams in preparing for go-live and post-implementation stabilization.

Required Qualifications





- Experience designing and delivering training programs for large-scale business or technology transformation initiatives.
- Experience supporting system implementations, process transformation, or digital modernization projects.
- Strong facilitation, presentation, and adult learning capabilities.
- Experience developing training content and learning assets for diverse audiences.
- Demonstrated ability to engage business stakeholders and influence adoption outcomes.
- Exceptional written communication and documentation skills.

Preferred Qualifications

- Experience supporting Salesforce implementations or CRM transformations.
- Experience within insurance, claims, financial services, or highly regulated environments.
- Understanding of change management and business readiness methodologies.
- Knowledge of Insurance & Investment Claims processes is considered a strong asset.
- Experience working in Agile project environments.
- Knowledge of learning technologies, LMS platforms, and digital adoption tools.
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。 Referenced Salary Location カナダ, オンタリオ州 -フルタイムリモート Working Arrangement 在宅勤務 Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Training & Development Specialist (Quebec City)
🏢 Manulife Financial
📍 Quebec City