In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff.

The Training

Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of recent processes and Data Quality programs within Registration and Patient Placement.

The Training

Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practices.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

A level of education,



training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years' of recent, related experience preferably in a large, complex organization. Valid BC Driver's License.

Skills And Abilities

- Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
- Ability to develop educational strategies and programs.
- Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
- Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
- Expertise in Health Information Management, Registration practices and operational workflows.
- Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
- Demonstrated leadership skills.
- Excellent interpersonal, problem solving and conflict management skills.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
- Ability to keyboard at least 50 wpm.
- Knowledge of medical terminology.
- Physical ability to carry out the duties of the position.

Job Requirements: https://jd.viha.ca/JD3011.pdf

📌 Training Lead - Registration Practice and Reliability (Duncan)
🏢 Island Health
📍 Duncan