Royal Ontario Museum (ROM) is seeking an Assistant Manager, Visitor Experience to lead front‑of‑house operations and drive behind‑the‑scenes initiatives for a superior visitor experience. Reporting to the Senior Manager, you’ll supervise a large Concierge team and partner across ROM and external groups on workforce planning, systems, budgeting, and change management. You will translate goals into day‑to‑day operations, manage budgets, procurement, and data reporting, and coach staff to deliver
📌 Visitor Experience Operations Leader (Toronto)
🏢 Royal Ontario Museum
📍 Toronto
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