18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the multiple lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a call centre or transportation position.

Accountabilities & Responsibilities Include (but are not limited to):

- Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
- Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
- Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
- Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
- Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
- Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
- Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
- Maintain accurate customer records, reports, and documentation
- Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
- Assist in continuous improvement initiatives related to customer service and operational efficiency

Skills & Qualifications:

- Minimum one (1) year of WMS order entry experience
- Minimum one (1) year of 3PL customer service experience
- Experience with Extensiv is a strong asset
- Experience and knowledge of HACCP/SQF is a strong asset.
- Strong proficiency with Microsoft Office




- Strong detail-orientation, analytical, and organizational skills
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Ability to manage multiple tasks and meet deadlines
- Ability to work independently and/or collaboratively

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $43,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Required Question: Which WMS do you have experience with?
- Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
- Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
- Required Question: Can you work full time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours).
- Required Question: Can you work full-time at 3995 27b Avenue, Delta/Tsawwassen? If yes, please provide your full availability (days and hours).
- Required Question: What is your experience with Extensiv?
- Required Question: What are your annual salary expectations?
- Required Question: Are you comfortable working in a warehouse setting?
- Required Question: What is your experience working in a HACCP/SQF warehouse?

Experience:

- WMS Order Entry: 1 year (required)
- Warehouse 3PL Customer Service: 1 year (required)

Licence/Certification:

- BC Driver's Licence (preferred)
- OFA 1 (preferred)
- OFA 2 (preferred)

Work Location: In person

📌 Customer Service Coordinator (Burnaby)
🏢 18 Wheels Logistics
📍 Burnaby