About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

About the Position

The Project Coordinator is responsible for sourcing and coordinating technicians to perform installation work for our clients. This position will be the assigned the larger scale project rollouts. The coordinator maintains the technician’s daily schedules and creates news dispatches as new installs are scheduled. When necessary, they will schedule return trips with customers for follow up work. They maintain all invoicing information, as well as the on-call schedule for service technicians. Clear and concise communications with project/install managers, employees and customers is necessary, including keeping customers appraised as to company schedule and requested lead-times.

Key Responsibilities

- Coordinating roll-out install schedule with tech schedules and manage dispatches




- Must be capable of organizing and communicating the service technician or external subcontractor schedules. Brief technicians in person when appropriate
- Working with Installation Managers on reviewing tickets to ensure technicians meet or exceeded expectations, reporting any customer satisfaction issues as needed
- Recording details on completed installation orders to assist with invoice generation process. Working with technicians to ensure that all documentation/reporting deliverables are available to customer as required per the contract or SOW
- Providing support for field personnel (such as phone numbers, directions, customer info, etc.).

Education and Experience

- Diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
- 2+ years in customer service or dispatching environment, preferably with experience in the IT industry and with understanding of basic IT terminology
- Familiarity with MS Office (Word, Excel, Outlook)
- Familiarity with ticket management or CRM system

Key Competencies/Behaviors

- Professional demeanor
- High level of attention to detail
- Self-motivated, achievement-oriented with time management skills
- Excellent written communication and presentation skills
- Must be comfortable working in a deadline-oriented, fast paced business setting with shifting priorities

Our Core Values

The ideal candidate represents these six core values:

- Passionate We are a group of passionate people. This is the best way to describe TEAM CRI.



We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
- Respectful We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
- Do the Right Thing We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
- Helps First We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.
- Nimble Minded When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
- Expects Excellence What we deliver is what we will be measured on. We are committed to getting it right.

Benefits

We offer a competitive and comprehensive benefits package designed to support the well‑being and success of our team. Our employees enjoy:

- Health, Dental & Vision Coverage from day one
- Life and Disability Insurance to protect you and your loved ones
- Employee Assistance Program (EAP) for confidential wellness support
- Generous Paid Time Off, including vacation and wellness days
- Employer-Matched Retirement Savings Plan (RRSP)
- Professional Development Opportunities and ongoing training
- Inclusive, Supportive Workplace Culture

We’re committed to helping you thrive, both at work and beyond.

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in Waterloo, ON N2L 5A6

📌 Project Coordinator (Canada)
🏢 Creative Realities
📍 Canada