Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, setting management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.

The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities

Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.

Build working relationships with trading groups in both US and UK.

Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.

Assist with automating processes to achieve efficiency and streamlined trade support.

Document and create new knowledge base to provide the most effective solutions to trading issues.

Deployment of, support of, and monitoring of the firm's internal trading systems.

Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured,



and tested.

Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

Mandatory Skills

Must understand the financial markets with strong equities background.

Understanding of the trade lifecycle, back-office, and settlement processes

Hands-on technical experience in an application support

Has 3 years experience in a support role within

Strong communication skills and the ability to work in a demanding environment.

Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment

Aptitude to learn

Understanding of ITIL methodology

Proficient writing SQL/PLSQL

Hands-on experience with Unix/Linux like platform

Good experience with Unix/Linux command line

Understanding of XML/FpML etc data formats

Know how to work with source-code (ability to read and understand logic)

Nice-to-Have Skills

Knowledge of databases and associated structures

Experience with the use of MS Office applications: Word, Excel, Outlook, Power Point, and Visio

Knowledge of Fix Messaging protocol and setting up FIX connections

Front office Applications (Bloomberg, Trade Web, Market Axess), Trader Support will be a good benefit

Experience in supporting order flow management between the trading desk and brokers

📌 Trade Support Analyst (Winnipeg)
🏢 Luxoft
📍 Winnipeg