Customer Support & Operations Representative

Location: Richmond, BC
Company: Blackbox MyCar
Pay: $18.65–$21.00 per hour
Job Type: Full-time, Permanent
Work Location: In person

Schedule: Tuesday–Saturday, with Sunday and Monday off

About Blackbox MyCar

Established in 2012, Blackbox MyCar is one of North America’s leading dash cam retailers and distributors. We partner with leading manufacturers to bring high-quality dash cams and automotive technology to customers while providing knowledgeable product advice and exceptional customer support.

We’re looking for a Customer Support & Operations Representative to join our Richmond team.

The Role

This is a hands-on customer support position combining phone, email, text, live chat, and in-person customer service with returns/RMA processing and operational support. You’ll be one of the first points of contact for our customers, helping with everything from product and order questions to basic troubleshooting and returns.

You’ll also spend part of your time supporting our returns and warehouse operations. If you enjoy helping customers, are comfortable with technology, and like a role with some variety rather than sitting on the phone all day, this could be a great fit.

What You’ll Be Doing

- Assist customers through phone, email, text message, live chat, and in-person interactions
- Answer questions about products, orders, shipping, returns, and warranties
- Provide basic product and technical troubleshooting support
- Process returns, exchanges, warranties, and RMA requests
- Follow up with customers and ensure issues are resolved in a timely manner
- Maintain accurate customer notes and records in our CRM
- Work with Shopify and other e-commerce platforms to review and manage customer orders




- Coordinate with sales, warehouse, and operations teams to resolve customer requests
- Assist with returns, product handling, inventory, and other light warehouse-related tasks as required
- Help identify recurring customer issues and opportunities to improve the customer experience

What We’re Looking For

- 1+ year of customer service experience
- Strong verbal and written communication skills
- Comfortable handling a high volume of customer conversations across phone and digital channels
- Able to type at least 55 WPM
- Comfortable learning and explaining technology
- Organized, detail-oriented, and able to manage multiple requests at once
- Comfortable working independently as well as part of a team
- Experience using CRM, ticketing, or e-commerce systems is an asset
- Comfortable working Tuesday through Saturday
- Able to work in person at our Richmond location

Bonus Points If You Have

You don't need to be a dash cam expert—we can teach you our products. However, experience or an interest in any of the following would be an advantage:

- Automotive products or accessories
- Consumer electronics or technology
- Dash cams
- E-commerce or Shopify
- Technical/customer support
- Returns, warranties, or RMA processing
- Automotive dealerships, parts departments, or retailers
- Warehouse or inventory operations

What We Offer

- $18.65–$21.00 per hour, based on experience
- Extended health care
- Life insurance
- Paid time off
- Employee/store discount
- In office parking
- Product and industry training
- Opportunity to build experience across customer support, e-commerce, automotive technology, and operations

Schedule & Location

This is a full-time, in-person position at our Richmond, BC location.

Schedule: Tuesday–Saturday

Days off: Sunday & Monday

📌 Customer Service Representative - richmond
🏢 BlackboxMyCar
📍 Richmond