Head of Customer Service & Community Experience (London)

Head of Customer Service & Community Experience (London)

12 Sep
|
Anishinabek Employment and Training Services
|
London

12 Sep

Anishinabek Employment and Training Services

London

City of Thunder Bay is seeking a Manager – Customer Service to lead the delivery of a centralized customer service model for municipal services. You will guide strategy, champion a customer‑focused culture, and align cross‑departmental processes for consistent service across the organization.

You will shape staff development, ensure accessibility and inclusion, and report on performance while collaborating with senior leaders and council to continuously improve the customer experience.

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📌 Head of Customer Service & Community Experience (London)
🏢 Anishinabek Employment and Training Services
📍 London

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