Job Title:Operations Support ClerkReporting To:Customer Operations ManagerDepartment:Customer OperationsLocation:BirchmountRate of Pay:$25.47 - As per collective agreementFile number:3422Vacancies:3Hours of Work:35 hours per week: Monday to Friday: 8:00 a.M. – 4:00 p.M.The primary focus of this role will involve acting as a triage point of contact and support for cross functional teams including Energy Management Consultants, District Sales Managers, General Managers and Sales Support to drive resolutions on deficient HVAC contracts. The role itself is a key support role to both the install and service business. This key function will ensure that corporate goals are met in a manner that provides best‑in‑class service delivery and customer satisfaction.ResponsibilitiesSupport cross functional teams and drive resolutions on deficient HVAC contracts in a timely mannerProcessing of miscellaneous credits and debits in GERS as request by the fieldProvide a regular interface with WNS to support corrections in a timely mannerProcess CRM’s to correct input errorsBalancing of Cash draws of previous days activities for both Service and Install transactions on a daily basisIn charge of HVAC order entry and finalization including Serial Number input, credit card processing and task information entry once the deficient contracts issues have been correctedResponsible for running of MASF on service transactionEnsure filing of all Install and Service paperwork and Reg Tags in a timely mannerProviding retrieval of documents from Iron Mountain upon requestInvestigating sub contractor transactions to determine if claw backs are required on a daily basisProcessing of sub contractor payment,



for both service and install subsProcessing of queue cases to resolve customer escalations in a timely mannerAssisting with contractor payment reconciliationProcessing of paperwork associated to any rental or purchased productsProcessing of all manual subcontractor paperwork in ClarifyAccount for the review and processing of errors as defined within the existing suite of error reportsDrafting of collections and NSF Cheque letters upon requestInbound and outbound handling of Customer calls,Act as a courteous and friendly central point of contact for both internal and external customers.Reconciling the bank deposit against sales and field invoices, deposits and paymentsResponsible for prepping daily bank deposits, filing of paperworkFaxing of Red tags and Homecare Checklist in a timely mannerAbility to effectively resolve customer complaints to the satisfaction of both customer and the companyPulling of paperwork to resolve a customer request for documentation within the outlined service levelAbility to provide reporting and data analysis as requested by managementUndertake special projects and assignments as assignedAchieve defined productivity and performance measures on a consistent basisAll other duties as assignedQualificationsWorking knowledge of GERS A/R processing and interaction with external account partners (ie.GENPAC)Customer focused with excellent interpersonal skillAbility to effectively use ClickSchedule, GERS, Clarify & MS Office software programsAbility to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devicesMust be capable of working well under pressure and understanding various business processes in relation to different products and services offeredMust be extremely versatile to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordinglyAbility to maintain focus and work in a fast‑paced, pressure filled team environmentProven decision‑making skillsStrong organizational skillsCapable of doing financial analysis to rectify variancesGrade 12 educationPost secondary education is preferredThis position applies to UNIFOR Local 975.Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.#J-18808-Ljbffr

📌 Operations Support Clerk - $25.5 An Hour (Winnipeg)
🏢 ENERCARE
📍 Winnipeg