- Evolve and strengthen iA's disability operating model for changing needs in a digital environment
- Provide national leadership for disability specialty services and Centres of Excellence
- Work with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery and organizational capability
- Provide expertise, tools, and solutions supporting high-quality service, timely decisions, recovery outcomes, and continuous improvement
- Engage clients, advisors, employees, suppliers, and industry stakeholders to identify opportunities and advance practical solutions
- Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulatory updates, performance outcomes, and KPI attainment
- Optimize service frameworks, standards, and governance while protecting client and organizational financial outcomes
- Drive disability strategy, transformation objectives, operating changes, cross-functional alignment, automation, AI, and digital initiatives
- Lead disability innovation, process improvement, automation, AI enablement, and digital transformation with decision frameworks, KPIs, explainability, and risk controls
- Serve as a disability subject matter leader for clients, advisors, and industry stakeholders
- Oversee vendor management strategies and regulatory, audit, and internal control compliance
- Build a future-ready disability workforce, Centres of Expertise, leadership pipelines, and upskilling initiatives

Requirements

- 10+ years of progressive leadership experience within disability claims management, claims, or other related insurance operations
- Strong expertise across claims operations, strategy, transformation, and governance




- Demonstrated success leading and guiding teams through innovation and large-scale change into production, with measured improvement outcomes and gains
- Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders
- Deep understanding of disability trends, disabling conditions such as mental health, return-to-work practices, and regulatory environments
- Proven ability to influence senior stakeholders, clients, and industry partners
- Advanced proficiency in both French and English, with daily verbal and written collaboration with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally

Core Competencies

Demonstrates extensive leadership in disability claims management, focusing on strategy, transformation, and governance while driving innovation and process improvements. Proficient in stakeholder engagement and building high-performing teams to achieve organizational goals in a digital workplace.

Highest-signal resume keywords

- Disability Claims Management
- Claims Operations Strategy
- Leadership and Team Development
- Bilingual Proficiency in French and English
- Regulatory Compliance and Governance

Hard Skills

- Claims Management
- Process Improvement
- Digital Transformation
- KPI Development
- Automation
- AI Enablement
- Quality Assurance
- Performance Outcomes
- Risk Controls
- Disability Trends Analysis

Soft Skills

- Leadership
- Coaching
- Communication
- Stakeholder ManagementTeam Building

Industry Keywords

- Disability Operating Model
- Centres of Excellence
- Vendor Management
- Audit ComplianceReturn-to-Work Practices
- Mental Health Conditions
- Continuous Improvement
- Client Engagement
- Operational CapabilityInnovation

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📌 Director, Disability Strategy, Specialty Services – Excellence (Montreal)
🏢 Jobtailor
📍 Montreal