Join to apply for the Service Sales Manager role at Rocky Mountain EquipmentREPORTING TO: Regional Aftermarket Sales ManagerThe Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of 43 construction and agricultural equipment branches across Alberta, Saskatchewan and Manitoba. Our commitment of doing Right by You empowers us to provide a consistent, reliable and safe experience to all our customers and build long-lasting relationships with the greater community.As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience.Job Duties and Responsibilities Include:Direct and delegate effectively to the service staffOversee all planning, administration and general management issues,
including the day‑to‑day supervision of staffOversee work organized by team leaders and direct reportsMaintain a high level of integrity as signing authority for items such as internal work ordersEnsure bottom line profitability for ServicesWork to develop solutions to departmental personnel turnover, including anticipatory needsEnsure the health, safety, cleanliness and security of the work environment is maintained at the highest levelIdentify and assess customer needs to achieve high satisfactionCreate a motivating team environment with a culture of open communicationJob Requirements and Qualifications Include:Knowledge of technical aspects of agriculture and materials handling industries and equipmentStrong computer and typing skills including Excel, Word, PowerPoint, OutlookStrong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory controlExceptional leadership and time management skillsLicensed HD Mechanic preferredExperience with Recent Holland agriculture equipment considered a strong assetWe offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full‑time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions.We thank all applicants for their interest; however, only candidates selected for an interview will be notified.Seniority levelNot ApplicableEmployment typeFull‑timeJob functionManagement, Customer Service, and SalesIndustriesMachinery Manufacturing#J-18808-Ljbffr