Join WellnessLiving as a Customer Success Manager focusing on enterprise clients in Thornhill, Ontario. Utilize your customer success skills to support business growth in the wellness sector.
In this full-time hybrid role, you'll be proactive in managing a portfolio of enterprise customers, fostering strong partnerships, and ensuring long-term value from the WellnessLiving platform. Your focus will include strategy, renewals, and leveraging data to drive customer satisfaction.
Key Responsibilities:
• Own customer health and develop strategic recommendations
• Drive renewals and achieve revenue retention targets
• Identify opportunities for platform expansion and adoption
• Utilize AI signals to efficiently manage customer engagement
• Keep account information up-to-date in Zoho CRM
Requirements:
• 5+ years of customer-facing experience, 3 years in Customer Success
• Skilled in retention, renewals, and expansion planning
• Deep understanding of customer business models
• Robust problem-solving abilities using data analysis
• Proficient in CRM and analytics tools for customer management
Empower health and wellness businesses with your customer success expertise at WellnessLiving.
#J-18808-Ljbffr