Join Jones Healthcare Group - Where Innovation Meets Purpose!Why this Role MattersStrong client relationships are built through consistence service, explicit communication, and trust over time. This role helps bring those elements together by guiding daily team activity and ensuring clients receive reliable, responsive support at every stage.A well-supported Client Relations team strengthens customer confidence and helps the business deliver on its commitments. When challenges arise, steady leadership and clear direction help resolve issues quickly and maintain strong partnerships.As aTeam Lead, Client Relations, you’ll build team leadership with direct account support, helping create a collaborative work environment where service quality, accountability, and continuous improvement are part of everyday work.What You’ll Be Accountable ForTeam Leadership:Provide daily guidance, coaching, and support to ensure service levels and responsiveness are met.Issue Escalation:Act as the first point of escalation for customer and internal concerns and resolve issues effectively.Performance Monitoring:Track team KPIs, analyze trends, and implement corrective actions where needed.Process Improvement:Maintain and improve SOPs, workflows, and team processes to enhance consistency and efficiency.Team Development:Facilitate training, support development activities, and promote a high-performing team culture.Resource Planning:Support scheduling, vacation coverage, and workload balance across the team.Client Management:Manage key accounts from onboarding through post‑order support with proactive communication.Order Management:Ensure accurate order processing, information flow, and cycle time performance through SAP and quality systems.Billing & Reporting:Oversee billing, inventory,



and customer reporting requirements with accuracy and timeliness.Delivery Coordination:Work with production and scheduling to align delivery timelines with client expectations.Quality Resolution:Manage quality concerns, returns, rework, and credits while mitigating risk.Client Engagement:Support site visits and business reviews while identifying opportunities for account growth.Compliance & Standards:Support Quality, Health & Safety, and Environmental requirements within the team.What you’ll bringPost – secondary diploma or degree in business, sales, marketing, or a related field.4+ years of experience in client support, customer service, or inside sales.Demonstrated leadership ability and experience guiding or supporting a team.Ability to manage competing priorities and work effectively under pressure.Excellent communication skills across written, verbal, and presentation formats.Strong organizational and problem‑solving skills with attention to detail.Experience with Microsoft Office and ERP systems such as SAP.Experience in printing or packaging is an asset.Continuous improvement mindset with an interest in process optimization.Why Join Jones Healthcare GroupAt Jones, you’ll be part of a team that’s shaping the future of healthcare packaging with purpose and care. We take pride in fostering an environment where everyone feels valued, supported, and empowered to do their best work.You’ll find opportunities togrowyour career,contributeto meaningful projects, andbe partof a company that’s been trusted by brands and healthcare providers for over a century.We’re offering a competitive compensation in the range of $55,000 – $70,000 per year. Pay will be determined based on factors including job‑related knowledge, skills, and experience. Some additional benefits we have offer are:RRSP program – match up to 5% of your earningsHealthcare spending accountVacation and floater daysSpecial local discountsEmployee and family assistance programand more!This posting is for an existing opportunity.Apply today and make a real difference with our team!#J-18808-Ljbffr

📌 Team Lead, Client Relations - $55,000 - $70,000 A Year (Winnipeg)
🏢 Jones Healthcare Group
📍 Winnipeg