We are looking for a qualified and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada.As a member of the integrated global services team, you will provide tier I support for all IT and communications systems in use with the service desk.A Day in the LifeSubmit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issueDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycleUnderstand and assist with all internal and external escalationsContinue to look for process improvement opportunities,



and follow up with peers and leads in improving service deliveryWhat you bring1+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to speak French and English fluently in a professional environmentExcellent French and English bilingual written and verbal communication skillsProven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to provide superior customer service both on and off of the phoneAbility and willingness to work an overnight shiftWhat makes you awesomeITIL Incident Management understandingA+ CertificationWhy work at Long ViewGreat people and cultureComprehensive benefits package from day one3 weeks’ vacation to startRecognition programs$40,000 - $52,500 a yearLong View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.#J-18808-Ljbffr

📌 Global Service Desk Analyst - French Bilingual Overnight - C$40,000 - C$52,500 A Year (Winnipeg)
🏢 Long View
📍 Winnipeg