Job Description - Client Intake Supervisor (26003349)Job Description||| | --- | --- | | Client Intake Supervisor (Job Number: 26003349)Primary Location:ON-MississaugaAdministration Employee Type:Full time Pay Rate From:$60,000 Pay Rate To:$63,000Description : Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006.Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.**JOB SUMMARY**Proactively support the Leadership Team in the day-to-day operation of the Client Experience Team while meeting individual targets for productivity and customer satisfaction. The successful candidate will be tasked with various duties around prospective client engagement and staff performance, as well as enhancing overall effectiveness of every Intake Specialist.**DUTIES AND RESPONSIBILITIES**Lead, motivate and develop team members to deliver exceptional individual performance improvement through ongoing coaching and educationHelp energize and motivate team through recognition and highlighting both individual and team accomplishmentsProactively support the execution of new launches,



processes and proceduresQueue monitoring to ensure appropriate coverage and supportAssist in quality assessments of calls and provide coaching wherever necessaryProvide on-demand support when necessary; escalate concernsidentified and be creative in recommending solutions for day-to-day challengesUnderstand the purpose and relevance of company policies, processes and scripts, ensuring team commitment to objectivesModel stellar inquiry process management; respond with compassionand empathy to all callers looking for information about services provided by all Bayshore HealthCare divisions, understand callers’ needs and provide direction as to the appropriate Bayshore offering and accurately record client information in our CRM to ensure up-to-date family information.Assist with scheduling and Payroll preparationComplete other tasks as requested.REPORTING RELATIONSHIPSThe Client Intake Supervisor reports to the Director of Client Experience as designated by the Managing Director. ** **Afternoon/ Evening and1 weekend day ******** 100 percentonsite ****Qualifications: **Education**University/College education or equivalent combination of education and experience.**Experience and Skills**Exceptional interpersonal and communication skills. Must be compassionate and caring.Strong computer and typing skills necessary, including Word and Excel.Ability to multi-task and work under pressure.Demonstrate a growth mindset and ongoing learning.**Other Skills and Abilities**Team motivator & playerCustomer Service OrientedProblem solver with a solution-oriented approachTroubleshoot and manage crisis as they ariseReliable, responsible and self-starter - able to work effectively with minimal supervisionAbility to follow policies and procedures || |#J-18808-Ljbffr

📌 Client Intake Supervisor - C$60,000 - C$63,000 A Year (Winnipeg)
🏢 Bayshore HealthCare
📍 Winnipeg