VITA Detection Inc. is a technology company specializing in advanced 3D X-ray security screening systems. We design and build intelligent, software-driven solutions that enhance threat detection and operational efficiency across aviation, border control, cargo screening, and critical infrastructure.Driven by innovation and a team-oriented culture, VITA combines cutting-edge hardware, AI-powered software, and global support to deliver next-generation security solutions worldwide.Role OverviewAs a Field Service Engineer at VITA Detection, you will play a crucial role in delivering exceptional service and support to our customers. You will be responsible for troubleshooting, repairing, and maintaining our advanced systems and equipment, ensuring optimal performance and customer satisfaction. Your expertise will not only help in resolving technical issues but also in enhancing the overall customer experience through effective communication and problem-solving strategies.ResponsibilitiesTroubleshoot and repair complex systems in the field,



ensuring minimal downtime for customersConduct preventive maintenance and inspections to maintain equipment reliabilityCollaborate with cross-functional teams to resolve technical issues and improve service deliveryDocument service activities and prepare detailed reports for client recordsTrain and guide customers on the proper use and maintenance of equipmentAct as a liaison between customers and the engineering team to provide feedback for product improvementsRequired and Preferred QualificationsRequired:2+ years of experience in field service engineering or technical supportStrong troubleshooting skills with a proven ability to diagnose and resolve technical issuesExcellent verbal and written communication skills, with a focus on customer engagementPreferred:Experience with electrical and mechanical systemsFamiliarity with industry standards and safety protocolsCertifications in relevant technical areas (e.G., HVAC, CNC machinery)Technical Skills and Relevant TechnologiesProficiency in diagnostic tools and softwareExperience with system integration and troubleshooting methodologiesKnowledge of control systems and automation technologiesSoft Skills and Cultural FitStrong analytical skills and attention to detailAbility to work independently and manage time effectivelyProactive attitude towards learning and adapting to new technologyCommitment to providing exceptional customer service and supportNote: This position requires frequent travel.#J-18808-Ljbffr

📌 Field Services Engineer (Toronto)
🏢 Vita
📍 Toronto