Drive customer satisfaction as a Customer Care Coordinator at Brookfield Residential, located in Edmonton. This role emphasizes administrative coordination and acting as the main contact for homeowner service inquiries.
As a vital supporter of the Customer Care team, you will manage service-related administrative tasks, ensuring effective communication for post-possession issues. Working under the direction of the Customer Care Manager, your responsibilities will include monitoring service performance and resolving customer concerns promptly. Solid organizational skills and a customer-oriented mindset are essential for success in this role.
Key Responsibilities:
• Coordinate communication between homeowners and service teams • Create and manage service work orders effectively • Monitor workload and timely service completion • Assist in cataloging closed service files • Ensure customer inquiries are answered promptly
Requirements: • At least 3 years in a service administrative capacity • Excellent communication skills, both verbal and written • Customer service expertise is vital • Proficient in necessary computer skills • Knowledge of construction is an asset
Join Brookfield Residential to make a real difference in homeowner experiences through dedicated service. #J-18808-Ljbffr