Job SummaryOutbound Sales Manager – Global Faces Direct – Full‑time – In‑Office, Toronto, ON, Canada.Role ProfileThe Outbound Sales Manager will provide mature strategic leadership to a high‑performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction. This role is responsible for the successful end‑to‑end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The manager will ensure programs are delivered effectively and consistently achieve or exceed acquisition targets through data‑driven decision‑making and ongoing campaign refinement.Key ResponsibilitiesStrong leadership capabilitiesExperience in sales coaching and mentoringAbility to operate effectively in a fast‑paced, team environment with a strong drive for resultsExceptional business acumen and communication skills with an influence of a “win as a team” mindsetTeam Leadership & Performance ManagementLead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goalsConduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growthProactively address performance or team energetic challenges, escalating concerns when requiredCampaign & Script ManagementOwn the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real‑time performance monitoringLead the creation, testing,



and ongoing optimization of call scripts for new charities and programme launchesRefine messaging to align with brand guidelines while maximizing donor engagement, clarity, and complianceOperational Oversight & QualityMonitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification resultsOptimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion ratesOversee recontact and reprocessing workflows for unverified monthly donations to improve long‑term donor retentionWhat You Bring To The Role – Experience and Training2–5 years of experience in sales, fundraising, or contact‑center operations with accountability for revenue and performance targetsExperience working in a performance‑driven, KPI‑focused environmentExperience working in a contact centre is desirableDemonstrated success launching and optimizing sales or fundraising campaignsUniversity or College education, with a focus in Business Management or a combination of education and relevant business experienceFacilitation experience is an assetYour Knowledge, Skills & AbilitiesStrong leadership and coaching skills with the ability to motivate and develop high‑performing teamsData‑driven mindset with the ability to analyze performance metrics and translate insights into actionExcellent verbal communication skills with the ability to influence, engage,



and align stakeholdersConfident decision‑maker who can proactively address challenges and drive solutionsStrong organisational skills with the ability to manage multiple priorities in a fast‑paced environmentCollaborative leadership style with a commitment to accountability, continuous improvement, and resultsYour Technical SkillsStrong proficiency with performance dashboards, KPIs, and reporting toolsExperience working with dialer systems, CRM platforms, and shared documentation toolsHigh level of comfort leveraging data to inform coaching, optimisation, and strategyWhat We Offer YouFlexible work environmentBase salary of $70,000–$75,000 per year, plus a generous performance‑based bonus opportunity100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)Company‑wide socials & milestone celebrationsPaid sick days and employee assistance programmes, including premium mental health resourcesGroup auto & home insurance deep discounts through The CooperatorsAccess to employee discounts at 1,000+ stores through PerkopolisInternal advancement opportunities and role development pathwaysAn open, inclusive and diverse working environmentAdditional InformationFlexibility in work schedule to meet the needs of the business; flexibility with evening hours may be requiredAny offer of employment will be subject to verification of employment and education background checks, including a criminal record checkCandidates must be legally entitled to work in Canada at the time of their applicationThis is a job posting for an existing vacancy.#J-18808-Ljbffr

📌 Outbound Sales Manager (Toronto)
🏢 Workwolf
📍 Toronto