General Manager / Chief EnthusiastCanopy by Hilton Toronto Yorkville – Canada’s first Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home. Five essential aspects Canopy embraces for total guest experience include Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed.Canopy by Hilton Toronto Yorkville is a 183-room hotel with one restaurant, street‑level café, and over 3,500 sq ft of meeting space, located in one of the most exclusive and sought‑after areas of downtown Toronto, Canada.Job OverviewAs General Manager of Canopy by Hilton Toronto Yorkville Hotel, you will uphold the brand’s legacy of refined luxury, sincere elegance service, and unforgettable guest experiences. You will lead a high‑performing executive team, foster a culture of excellence, accountability, and hospitality while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where Team Members feel empowered to grow and contribute, ensuring Canopy by Hilton Toronto Yorkville Hotel remains a destination of distinction for guests and an inspiring place to work.ReportingThe General Manager/Chief Enthusiast reports to the COO.Job VacancyThis is a current open position.Salary Range$150,000 – $170,000 annually.Duties and ResponsibilitiesLead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards,



overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel‑wide meeting participation and facilitationEnsure guest and team member satisfactionMonitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and career development, scheduling, conducting counseling and evaluations and delivering recognition and rewardRecruit, interview and train team membersOversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurementsIdentify operational performance, productivity and efficiency gaps and implement measures to correct those deficienciesServe as primary liaison with hotel owners and corporate entitiesEstablish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks every month and report deficiencies to the appropriate personnel.Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.Identify the physical requirements of selected jobs with Human Resources to ensure effective applicant screening.Actively cooperate with the Health and Safety Committee.



Ensure a competent and interested department representative is at all committee meetings.Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.Qualifications and RequirementsEducationMinimum: Bachelor’s degree in Hotel Administration, Business Administration or equivalentExperience5-10 years of general management experience in a related full‑service, luxury or resort property. The type and level of experience required may vary slightly based on the size and complexity of the operation. Must speak fluent English. Other languages preferred.Proven ability to lead, develop, and retain high‑performing teams, creating operational stability and strong employee engagement.Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.Hands‑on leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests.Proven success working collaboratively with an active and involved ownership group.OtherMathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Strong reading and writing abilities are required.Problem‑solving, reasoning, motivating, organizational and training abilities are used often.May be required to work nights, weekends, and/or holidays.Physical RequirementsCarrying or lifting items weighing up to 25 poundsRemain stationary for extended periodsHandling objectsBending, stooping, kneelingDemonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.Why Join UsHealth, Dental, and Vision benefits.Discounted On‑site Parking.Discounted and Complimentary employee meals.Discounted Hotel Rooms Nights (Hilton Worldwide).Hilton University access.Tuition Reimbursement.Perkopolis.GoodLife – Discounted membership.Employee engagement and appreciation events.RRSP Match.Accessibility & AccommodationJob Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.Communication (i.E.) booking Interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.#J-18808-Ljbffr

📌 General Manager - C$150,000 - C$170,000 A Year (Winnipeg)
🏢 Canopy By Hilton Toronto Yorkville
📍 Winnipeg