Shipping / Logistics Customer Service Coordinator Job Description Posted Tuesday, September 8, 2026 at 4:00 AM
Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.
Summary Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
Strong Organizational Skills
Time Management
Communication
Problem Solving
Accountability and Dependability
Leadership Skills
Team Oriented
Highly Motivated
Attention to Detail
Job Duties
Responsible for addressing any customers issues
Generates daily load sheets and requirement listing
Monitors all Customer Portals
Ensure adequate supply of containers through weekly inventories
Monitor activities on the dock and activities of the shippers/receivers
Adhere to all company policies, procedures and instructions
Must be able to work shift work; days and afternoons
Requirements
High School Diploma/GED
2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
Strong organizational and time-management skills
Strong interpersonal and communication skills (both verbal and written)
Proficiency with database applications and administration systems, specifically Microsoft Office
Must have previous experience working with automotive customer portals
What We Offer
Medical, dental, prescription, vision, life and disability insurance
Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
Paid holidays and vacation time
It engages you professionally, and provides learning opportunities. Lots of growth opportunity. The company’s young enough to be exciting, but old enough to be stable. Not just a job—a outstanding place to work!
Flex-N-Gate is an equal opportunity employer.Ontario Human Rights Code and AODA.